Enghouse Interactive’s wide portfolio offers customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods including premise-based, private, public or community cloud, and even hybrid requirements. Take a look at our product collateral to learn more.
Contact Center Self-Service Reception & Call Handling Quality & Control Integration Tools
Multi-channel contact center capabilities that seamlessly connect businesses of all sizes to their customers, regardless of contact channel.
For organizations requiring advanced capabilities and customization, that is highly available and can be used within distributed environments.
Ideal for mid-size organizations looking for an out-of-the-box, cost effective all-in-one multimedia contact center which is easy to deploy and install.
A fully compliant predictive dialer technology delivering high performance, extraordinary flexibility and user-friendly operation for dynamic outbound campaigns.
For service providers and shared service centers looking for a highly-scalable, complete multi-tenant contact center solution, with shared architecture.
Empower customers to self-serve via speech recognition, touch tone, web, forums and mobile options which are quick to implement, powerful, and extremely cost-effective.
Mobile IVR Navigator allows a user to participate in a self-service session through a mobile app on any device. The app visually navigates customers through your customer service options seamlessly.
SaaS-based knowledge management platform lets you organize your entire knowledge base, evaluate and optimize support content, and develop valuable community forums, from one place.
Deploy all of their communication applications on a single, cost-effective platform across any channel and empower customer to access anytime.
Cisco UC boasts a wealth of advanced features to help customers around the world leverage the platform’s capabilities and boost productivity.
Enterprise-level operator console designed exclusively for Cisco UC platforms – ideal for organizations requiring a consultative, sophisticated, and multi-tenant scalable solution.
Designed for mid-size organizations looking for a cost-effective easy to configure, out-of-the-box solution for reception and call handling capabilities.
Ideal for helpdesks/ departments looking to leverage call center capabilities with unified communications, without investment in complex contact center solutions.
Simplify and speed up the process of daily administration tasks. Prepare the communications network to provide services to users, and handle daily tasks such as assigning new phone numbers, changing user names or removing communications services.
Avaya UC boasts a wealth of advanced features to help customers around the world leverage the platform’s capabilities, deliver the best communications experience, and boost productivity and efficiency across the organization.
An enterprise-level professional attendant operator console, designed exclusively for Avaya Unified Communications platforms -ideal for organizations requiring a consultative, sophisticated, and multi-tenanted scalable solution.
Designed for mid-size organizations looking for a cost-effective out-of-the-box solution with CTI functions – desktop client and ACD. As a modular solution, you can add functionality as budget permits.
Expand functionality and improve efficiencies, directly from your phone to streamline and optimize communication processes.
Avaya UC boasts a wealth of advanced features to help customers around the world to leverage the platform’s capabilities, deliver the best communications experience, and boost productivity and efficiency across the organization.
A contact center for SfB that intelligently manages all contact media types – in a single, fully integrated solution. Provide quicker response times for customers, while lowering operational costs and gaining efficiency.
Delivers exceptional customer experience benefit from increased productivity – providing instant, up-to-date information with queue-based routing, real-time status information and a better caller experience.
Capture inbound and outbound calls from Microsoft SfB clients along with any other device managed through the SfB Server – including network-controlled mobile devices.
A range of workforce and business optimization tools that include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools.
Offers fully automated quality assurance and call optimization for every call. Allows organizations to monitor and improve conversations in real time, as well as evaluate call recordings.
Provides everything necessary to effectively manage your staff, forecast demand, create schedules automatically, develop insightful reports and improve operations.
Provides sophisticated analysis through a standard web-browser to help you monitor and manage call data across your entire organization helping to reduce costs.
Quickly and easily develop, optimize, integrate and deploy dynamic communications solutions providing out-of-the-box integration with all major communications systems.
Save time on every call and take your customer service levels to new heights. Enghouse Interactive’s Web Browser Plug-in allows agents to process calls faster and more efficiently.
Snapshot allows you to simplify the monitoring of your contact center, while communicating key metrics to your contact center staff – allowing issues to be addressed before they impact customer service.
A standards-based CTI software solution which allows application developers and systems integrators to create voice self-service, contact center and unified communications solutions for IP and TDM networks – at a dramatically lower cost.
CTI for CRM provides integration to a number of leading CRMs, such as Microsoft Dynamics, Salesforce and SAP to name but a few.
With the CTI for CRM integration, agents receive productivity – enhancing features such as application screen pops directly to the contact at call arrival.
CTI for CRM provides integration to a number of leading CRMs, such as Salesforce, SAP, Microsoft Dynamics to name but a few.
With the CTI for CRM integration, agents receive productivity – enhancing features such as application screen pops directly to the contact at call arrival.
CTI for CRM provides integration to a number of leading CRMs, such as Salesforce, SAP, Microsoft Dynamics to name but a few.
With the CTI for CRM integration, agents receive productivity – enhancing features such as application screen pops directly to the contact at call arrival.
