Enghouse Interactive logo Stacked color
ibm silver business partner
Enghouse Interactive logo Stacked color
ibm silver business partner

Enghouse CCaaS (Contact Center as a Service)

Engaging Customer Experiences(CX) on Any Device. Anywhere. Anytime.

Enghouse CCaaS delivers the ultimate operational flexibility with a Cloud-Based Contact Center, providing a wide range of capabilities which are easily accessible via an intuitive web-based interface. It ensures that no matter where your agents are, you can provide the best experience to your customers while offering the industry’s most comprehensive range of Contact Center capabilities:

Remote Agents

Automation Via Chat-Bots

Self-Service & Live Agents

Omni-Channel Communication

FEATURES OF ENGHOUSE CLOUD BASED CONTACT CENTER

  • Omni-channel enabled: voice, email, webchat, SMS, social media
  • Intelligent routing, universal queue, service level adherence
  • Advanced self-service, touchtone, speech, natural language
  • List-based Outbound Communications
  • Real-time reports, agent/supervisor dashboards, 360 view
  • Multi-channel and screen recording, quality management & surveys
  • Advanced integrations via open APIs and gadget-based access to client and server-side functionality.

ISO 27001 CERTIFIED

WHY ENGHOUSE INTERACTIVE CONTACT CENTER AS A SERVICE (CCaas)?

DOWNLOAD BROCHURE

SOLUTION OVERVIEW & FUNCTIONALITY

TARGET USERS, APPLICATIONS & BENEFITS

Why Choose Enghouse Cloud Contact Center Solutions?

We Believe in Strong Partnerships that Enable Amazing Customer Experiences 

Reliability

We deliver on what we commit to, on time, on budget. Our focus on long term financial viability ensures that we’ll be around to support customers in the long term.

Choice

Customer needs are never static, we ensure we offer them solutions that meet their needs, with deployment modalities they want: cloud, on premises or hybrid

Ease of Doing Business

We resolve customer issues instead of creating them. We’re committed to unmatched responsiveness, with operational flexibility, agility and timeliness as a starting point.

Expertise

We have over 35 years of Contact Center Experience. Longevity is Credibility. Member of elite Microsoft Technology Adoption Program (TAD) for 13+ years. Highly certified developers, engineering and support teams with adherence to rigorous processes and industry-leading standards

Value For Money

We focus on delivering unsurpassed value at competitive prices, ensuring that we always “Do-the-Right-Thing” to maximize value for our customers

Ready To Schedule A Demo Or Need More Information?

Limited Time Special Offer

Get Up To Three Months Free

Migrate to our Enghouse CCaaS voice-only bundled solution*, deployed on the ever-reliable IBM Cloud, for just $69 per user, per month – a 40% savings!

PLUS, with this great offer you can now get more than a voice-only solution. Add inbound SMS** to chat with your customers, with no additional monthly software cost. AND you also get:

  •  One month free with a 12-month contract
  • Two months free with a 24-month contract
  • Three months free with a 36-month contract


THERE'S MORE,  Sign up BEFORE October 31, 2021 and you’ll get our ADVANCED FEATURE BUNDLE for the Price of our STANDARD bundle!

GET IN TOUCH NOW TO LEARN MORE! 

*One-time onboarding charge applies  |  **One-time configuration & monthly telco charges apply

Certain limitations, restrictions and exclusions apply, Offer ends August 31, 2021

CONTACT US NOW TO LEARN MORE

Simply provide a few details and we will be in touch with you shortly.

More About Enghouse Interactive and IBM Partnership

ibm silver business partner

Enghouse has partnered with IBM, helping businesses of any size transform their contact centers to modern experience centers that deliver customer loyalty with long-term growth. With their world-class Cloud infrastructure (IBM Cloud), IBM offers the infrastructure and components we need to deliver a faster, more compelling and secure journey to the Cloud.

To learn more about the Enghouse-IBM partnership, please visit  Partner Spotlight: Enghouse Interactive to read the interview of our Global President, Vince Mifsud.


Winner of IBM 2019 Excellence Award – Hybrid Cloud Innovation

This award recognizes Enghouse as an outstanding IBM Business Partner that has demonstrated innovation & creativity using the IBM Cloud platform, while delivering superior performance and growth in 2018.

This was awarded to Enghouse Interactive, a division of Enghouse Systems Limited from North America. Enghouse has jointly developed their solution, Enghouse Insights, with IBM Data Science & IBM Cloud Services teams to transform Cloud Contact Centers into Revenue Generators. This solution demonstrates an innovative use of data visualization, transforming the contact center from a cost center into a proactive strategic tool, delivering more personalized customer experiences and that drive revenue generation."

Latest From Enghouse Interactive

Enghouse Interactive, Americas Earns Prestigious ISO 27001 Certification

Read Full Press Release Here

IntelePeer and Enghouse Interactive Collaborate to Create Automated COVID-19 Vaccination Scheduling Solution for Rural Areas

About Enghouse Interactive

We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.  

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

Contact Us

Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com