Benefit from centralized, best-in-class, security standards such as HIPAA, SOC2 and PCI compliance
Easy to grow with you as their business grows and flexes with seasonality requirements
No infrastructure investment or surprise third-party costs – just the same rate per month, per agent for the duration of the contract
Enjoy quick deployments, upgrades and updates with additional features and functionality ready when they need them
Geo-redundancy and remote access means their Contact Center is always on and accessible
We manage the Contact Center applications so IT staff can focus on the business
Take advantage of emerging technologies such as Artificial Intelligence to keep pace with rising customer expectations
1. Automatic upgrade from Standard Feature Bundle to the Enhanced Feature Bundle
2. 25% off train-the-trainer training
3. Flex-Seats: Free 10% bonus seats
Enghouse Interactive is renowned for offering the industry’s broadest range of innovative, award winning and reliable contact center capabilities. Uniquely, Enghouse Cloud anchors its capabilities on 4 foundational elements:
Applications Architecture The Enghouse Cloud solution is structured as a highly versatile and flexible platform upon which other services, features, functionalities, applications and capabilities can be integrated, leveraged or extended.
Open Standards Using industry-leading open standards and non-proprietary protocols enables a wider range of third-party application integrations and without the need for extensive, customer-specific, customization.
Omni-Channel Engages with customer across a wide range of channels including: voice, video (webRTC), chat/SMS, email, mobile and social media streams. New channels will be easily integrated as they emerge in the future.
Interoperability Integrates with all SIP based PBXs and network infrastructures. Eliminates the risk of stranding a technologically viable UC platform before the organization has extracted maximum value from that investment.
Enghouse Cloud - transforms the contact center into a growth engine.
We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.
Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
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