New Release – Now Available

Enghouse Interactive’s Communication Portal (CP) evolves with every new release ensuring it meets the needs of the market’s fast changing business needs. We’re continuously improving, innovating, listening to feedback from partners and customers, and always aim to ensure our software is of the highest quality.

To view any of our other new product releases visit the Enghouse Interactive 2016 page:    Find out more

Enhancements in CP10

Mobile IVR Navigator
• You can now use Communications Portal to develop all your self-service applications from within the same intuitive design studio.
• Build smartphone and web self-service applications, such as payment gateways, appointment reminders or scheduling applications, with seamless integration with your Contact Center.

Development Studio Enhancements
• Now with support for Java, enabling you to build complex business logic or system integration’s using Java code.
• Improve the overall customer experience and deal with lengthy interactions around back-end support more effectively. Dynamic Playlists and the playing of audio files as a background process are now supported in CP.

Speech Integration Updates
• Support has been added for LumenVox, for both Automatic Speech Recognition and Text to Speech services.
• Support for Nuance Speech Server 6.5 has also been updated which includes:
– Recognizer 10.5 for Automatic Speech Recognition
– Vocalizer 6.2 for Text to Speech

Improved PBX Integrations
For touch tone and speech enabled self-service:
• Alcatel Omni PCX
• Avaya Aura Communications Manager
• Avaya CS1000
• Avaya IP Office
• Cisco UCM
• Mitel 3300
• Microsoft Office 365
• ShoreTel
• NEC SV8300

Enriched Portfolio Integration

With Enghouse Interactive Communications Center (CC):
• CP now facilitates self-service integration with CC for speech, touch tone IVR, and Mobile IVR for smartphones and websites.
• Self-service applications can now seamlessly integrate with the Contact Center – improving service delivery by enabling call backs, modifying the priority of the call and specifying the appropriate agent to connect the caller to.

With Contact Center: Enterprise:
• New integration with Mobile IVR Navigator facilitates self-service applications for smartphones and websites.
• New support for applications built with PIL Application Designer – offering simplified migration without the need to re-write old PIL IVR scripts. This means organizations can run their old PIL IVR scrips in the new environment saving time and money.

Media Integration
• Integration with CTI Connect Media Gateway for SIP enabling lower cost integration.

Enghouse Interactive Colorful Group IAUG Avaya Interactive User Group

Enghouse Interactive Communications Portal provides us with a platform to deliver exceptional customer service. We are impressed with EICP’s feature-rich platform and its integration

Metro Bank

Improving the Daily Lives of the People of the Contact Center

The Enghouse Interactive portfolio strives to improve the daily lives of people in the contact center through interaction management software, and our 2016 software releases are a significant contribution to this mission.

We know happy contact center agents equal happy customers, but who is the happy agent? We believe it’s the agent that’s in control, has all the information they need at their finger tips, isn’t stressed, can confidently handle every challenge and come back tomorrow to do it all again.

It’s our mission to develop great tools that allow agents to do exactly that – leave the office every day knowing they conquered every challenge thrown at them and made their customers happy. We have a strong relationship with our customers, and work alongside them to ensure they’re not fighting their battles alone.