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Enghouse Payments Industry Case Study - Edenred
Redefining Corporate Payments and Benefits with a Global Impact
How Enghouse enabled Edenred to boost Contact Center efficiency with customizable solutions
Goals
- Reduce IVR navigation time
- Improve operations with numerous efficiencies including faster connection, performance monitoring and automation
Solution
Enghouse Interactive Communications Center (CC) and Quality Management Suite (QMS)
Benefits
- Significant reduction in IVR navigation time for partner merchants – a notable 67% reduction
- Greater contact center operational efficiency
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