Contact Center Software für den Einsatz vor Ort

Enghouse’s On Premises Contact Center Software is suitable for organizations for whom Cloud is not an option. Operating preferences or governance (based on geography, jurisdiction, industry regulations, etc.) can make an On-Prem Call Center mandatory, or preferable – most often based on a need for security, data sovereignty, or control. Deploy Enghouse On-Prem Contact Center software locally on a centralized node or globally with a multi-node architecture, integrate with a single or multiple PBXs or UC solutions as required. And for those with on-prem requirements for only some aspects of the call center, such as call recording, Enghouse provides the flexibility of a Hybrid model, with some aspects of the contact center on-prem while others are in the cloud.

This omnichannel contact center Software offers a rich feature set and outstanding reliability, to ensure a superior customer experience (CX) for every engagement. Seamlessly channel all communications including inbound and outbound voice, voicemail, email, SMS, webchat, social media, and video, providing customers with a journey that effortlessly meets all their needs and delivers optimal satisfaction.

Our flexible and highly intuitive user interface has instant appeal for Agents and Supervisors, ensuring that onboarding new users is never burdensome. Deploy a standard user template or empower managers and administrators to easily tailor functionality to meet different skills and needs.

Further elevate your CX delivery by leveraging the contact center industry’s most comprehensive CX portfolio to maximize productivity and effectiveness with Enghouse’s strongly CX-focused Artificial Intelligence, recording and quality management, CRM integration and automation, workforce management (WFM) integration – and much, much more.