customer experience benchmarking

The 2024 UK Customer Experience Decision-Makers’ Guide”, explores the CX strategy, performance, operations, and technology aspects of UK organizations.

It analyses the survey results of 209 senior CX and customer contact professionals in addition to 1,000 consumers.

Published by ContactBabel and sponsored by Enghouse Interactive, this report is now available for download.

How does your CX performance compare to your competitors

  • Which technologies have the most positive impact on CX
  • What are the top channels that customers want to use – and when
  • How does automation affect the customer experience
  • What is the expected CX investment for people and technology

Findings are reported by vertical market and organisation size. So you can easily compare your CX initiatives to companies like yours.

Download your copy of this useful contact centre report for the latest UK CX measurements and benchmarks.

The UK Customer Experience Decision-Makers’ Guide 2023-24

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