Enghouse Interactive Receives 2012 Speech Technology Excellence Award

PHOENIX, AZ (PRWEB) OCTOBER 09, 2012 -Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced that Communications Portal, its leading speech and IVR solution, has earned a 2012 Speech Technology Excellence Award from TMC.

Enghouse Interactive Communications Portal is an open, standards-based IVR and speech platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying voice and IP communications solutions. Communications Portal combines the industry’s most complete support for IP communication, including telephony, video messaging, SMS, speech, email, web and data communication technologies (such as VoiceXML, CCXML, MRCP, SRGS, SSML, XML, SOAP, and WSDL) with comprehensive support for traditional voice communication, and deploys them in a highly scalable and reliable way. By melding these capabilities, Communications Portal offers a switch-agnostic, multi-modal portal that enables organizations to deploy all of their communication applications on a single, cost-effective platform.

“Enghouse Interactive has demonstrated to the editors of Customer Interaction Solutions that Communications Portal is both innovative and a leader in the speech technology industry. It has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO of TMC.

“The TMC award further acknowledges the excellence that thousands of organizations have experienced since our Syntellect brand first introduced IVR and self-service solutions more than 25 years ago,” said JR Sloan, product director at Enghouse Interactive. “Whether stand-alone or as part of our multi-channel, enterprise contact center solution, Communications Portal allows enterprises and service providers to standardize on a single, cost-effective platform for voice solution development, including voice self-service, outbound communication, unified communication, and carrier solutions.”

The Speech Technology Excellence Awards were published in the July/August 2012 issue of Customer Interaction Solutions. http://www.cismag.com. Continuing its 30-year tradition of evolving with the latest trends in the customer service and engagement, Customer Interaction Solutions magazine is becoming TMC’s CUSTOMER Magazine in September 2012.

To learn more about Enghouse Interactive’s Communication Portal visit https://www.enghouseinteractive.com/solutions/self-service

À propos de Enghouse Interactive
Enghouse Interactive (https://www.enghouseinteractive.com) fournit la technologie et l'expertise nécessaires pour maximiser la valeur de chaque interaction avec le client. L'entreprise développe le portefeuille le plus complet de solutions de gestion des interactions, couvrant les interactions structurées, non structurées et en libre-service. Les technologies de base comprennent les centres de contact, les consoles d'accueil, les SVI et les solutions d'enregistrement des appels qui prennent en charge n'importe quel environnement téléphonique, sur site ou dans le nuage. Enghouse Interactive, qui opère par l'intermédiaire de spécialistes réputés tels que Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio et Zeacom, compte des milliers de clients dans le monde entier et bénéficie du soutien d'un réseau mondial de partenaires et de plus de 700 employés dévoués dans les opérations internationales de l'entreprise.

Enghouse Interactive est une filiale de Enghouse Systems Limited, l'un des principaux fournisseurs mondiaux de solutions logicielles d'entreprise au service d'une variété de marchés verticaux distincts. La stratégie de Enghouse Interactive consiste à créer une société de logiciels plus importante et plus diversifiée par le biais d'acquisitions stratégiques et d'une croissance maîtrisée. Les actions de Enghouse sont cotées à la Bourse de Toronto sous le symbole "ENGH". De plus amples informations sur Enghouse peuvent être obtenues sur le site web de la société à l'adresse suivante http://www.enghouse.com.