{"version":"1.0","provider_name":"Enghouse Interactive","provider_url":"https:\/\/www.enghouseinteractive.com\/fr","author_name":"louissubirana","author_url":"https:\/\/www.enghouseinteractive.com\/fr\/blog\/author\/louissubirana\/","title":"9 Proven Strategies to Improve Call Center Agent Productivity - Enghouse Interactive","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"V0lnuEXrGl\"><a href=\"https:\/\/www.enghouseinteractive.com\/fr\/blog\/call-center-agent-productivity\/\">9 strat\u00e9gies \u00e9prouv\u00e9es pour am\u00e9liorer la productivit\u00e9 des agents des centres d'appel<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.enghouseinteractive.com\/fr\/blog\/call-center-agent-productivity\/embed\/#?secret=V0lnuEXrGl\" width=\"600\" height=\"338\" title=\"\u00ab9 strat\u00e9gies \u00e9prouv\u00e9es pour am\u00e9liorer la productivit\u00e9 des agents des centres d&#039;appel \u00bb - Enghouse Interactive\" data-secret=\"V0lnuEXrGl\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.enghouseinteractive.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/www.enghouseinteractive.com\/wp-content\/uploads\/2024\/10\/EnghouseInteractiveBlogCallCenterAgentProduct-image5.png","thumbnail_width":1200,"thumbnail_height":630,"description":"Discover the ultimate guide to call center agent productivity with critical metrics, the importance of productivity, and proven strategies to boost performance. Learn how Enghouse solutions can enhance agent efficiency and improve customer satisfaction in your contact center."}