ELEVATE YOUR CONTACT CENTER CUSTOMER EXPERIENCE
Enghouse Interactive is renowned for offering the industry’s broadest range of innovative, award winning and reliable contact center capabilities. Uniquely, Enghouse Cloud anchors its capabilities on four foundational elements:
Enghouse Cloud - Transforms the Contact Center into a Growth Engine
Customers who have moved their contact centers to the cloud tell us that the cloud’s geo-redundancy has enabled their CSRs to access their contact center no matter where they are and…it’s always on. In fact an Aberdeen Group survey of 302 contact centers held in March/April 2018 indicated that 73% moved to the cloud for the increased uptime.
In business, change is the only constant and it happens…fast. Moving to the Cloud means rapid provisioning and deployment. Get your software upgrades and updates lightning fast! Want access to new features and functionality, when you want them? No Problem. They are there, in the Cloud, ready for you whenever you’re ready for them.
On-premises contact centers involve expensive, up-front infrastructure costs, not to mention unpredictable third-party costs. Customers who have moved their contact centers to the cloud tell us that they love the cost certainty of a monthly per-agent cost. No added costs. In fact in Dimension Data – 2019 Global Customer Experience Benchmarking Report 76.3% of Cloud Contact Centers claimed moving to the cloud helped them cut costs. Our customers also tell us that their operating costs are lower as a result of no longer requiring IT support! Cost certainty means peace of mind.
Businesses today look for solutions that can grow when they grow. Moving to the Cloud means your contact center can grow whenever your business grows. Does your business fluctuate due to seasonality? We got you covered. The number of seats can change on a dime to suit your needs, Winter, Spring, Summer and Fall.
A common misconception is that Contact Centers sacrifice security when they move their on-premises contact centers to the Cloud. In fact, the exact opposite is true! Cloud contact centers benefit from centralized, best-in-class security standards such as HIPAA, SOC2 and PCI compliance. An Aberdeen Group survey of 302 contact centers held in March/April 2018 indicated that 70% moved to the cloud to take advantage of improved security and compliance!
We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders. Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
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