Enghouse Interactive Products and Thought Leaders in the News:

2018

• Gold Line Adds Enghouse Interactive’s CCSP Platform To Service Portfolio – Cloud Communications – June 1, 2018
• Beating crooks at call center fraud – By John Cray – Banking Strategies – May 22, 2018
• Contact Center Digital Transformation and CSPs: Disrupt or Be Disrupted – Telecom Reseller – May 2, 2018
• Rethinking Customer Support with Office 365 and TouchPoint Agent – SMB Nation – March 23, 2018
• Contact Center Market Primed for Managed Services Model – MSP Today – March 19, 2018
• Enghouse Interactive Certifies Contact Center Platform with Mitel UC – ChannelVision Magazine – March 15, 2018

2017

• This Month in Telecom: December 2017 – VoIP Review – December 29, 2017
• Enghouse Interactive Unveils TouchPoint Agent – TMCNet – December 5, 2017
• City Facilities Management: A Customer Journey Introspective – CIO Today – November 3, 2017
• Does Your Partner Measure Productivity by Outcome or Output?, by Jacki Tessmer, CUSTOMER Magazine – November 3, 2017
• Are Cloud Contact Center Clients Ready for the Customer Revolution?, by Jacki Tessmer, ChannelVision Magazine – October 20, 2017
• Contact Center Advancements Crucial to Digital Transformation Success, by Robin Gareiss, Nemertes Research – October 16, 2017
• Enghouse Interactive Announces Contact Center Solutions with Office 365 and Skype for Business Integration, by Robbie Pleasant, UC Strategies – September 29, 2017
• HelloSpoke Partners with Enghouse Interactive to Deliver Reliable Cloud Contact Center Service for SMBs, by Zeinca Joy, VoIP Review – September 25, 2017
• Enghouse Interactive Exec Explains the Importance of Delivering a Seamless User and Customer Experience in Contact Centers, by Zenica Joy, VoIP-Info – September, 18, 2017
• Three Things CCaaS Providers Can’t Ignore, by Jacki Tessmer, ChannelVision Magazine – July/August 2017 Issue
• Technology Installers Explain Considerations of BYOD, TechDecisions – June 28, 2017
• Patient Engagement Brings Promising Business Venture For Service Providers, by Christoph Mosing, Health IT Outcomes – June 12, 2017
• Mistakes to Avoid When Using Cloud Contact Center Technology, by Jacki Tessmer, Cloud Computing Magazine – June 12, 2017
• Enghouse Interactive Helps Businesses Make Good First Impressions with TouchPoint Attendant Console, by Ion Mae, VoIP Review – June 1, 2017
• Contact-center infrastructure evolution shakes up vendor rankings, by Katherine Finnell, Tech Target – May 31, 2017
• Contact-center platform supports bank’s collaboration vision, by Katherine Finnell, Tech Target – May 10, 2017
• Mtel reports on success with Enghouse Interactive Cloud Contact Center, by Jacki Tessmer, Telecom Reseller – April 26, 2017
• CCaaS and the CX: Moving Contact Center Forward in 2017, by Jacki Tessmer, ChannelVision Magazine – March/April 2017 Issue
• Why NSPs Should Consider Offering Cloud Contact Center Solutions, by Jacki Tessmer, Customer Magazine – March 7, 2017
• Inside Enghouse Interactive’s Cloud-Based Mass Notification Platform, Commercial Integrator – March 2, 2017

2016

• Positioning Network Service Providers for Success with Cloud Contact Center Solutions, by Jacki Tessmer, Cloud Computing Magazine- December 22, 2016
• Why Savvy Financial Institutions are Bringing UC to Their Contact Centers, by John Cray
• Integrating UC and Contact Centers Pays Big Dividends in Customer Care, By John Cray
• What Contact Centers Look for in a Cloud Service Provider, by Jacki Tessmer, Cloud Computing Magazine- November 17, 2016
• Mapping telco and service provider growth to cloud contact center, by Jacki Tessmer, Telecom Reseller- October 20, 2016
• Microsoft Ignite: Skype for Business Cloud PBX Solutions a Key Focus, by Sheila McGee-Smith, No Jitter- September 23, 2016
• Buying CCaaS: Brand Name vs. White Label, by Sheila McGee-Smith, No Jitter- August 25, 2016
• Enghouse Removes ASP Barriers for Multi-Tenant Provisioning, App Developer Magazine- August 25, 2016
• Four TCO Wins for Service Providers Using Multi-Tenant CCaaS, by Jacki Tessmer, Ulitzer – July 26, 2016
• Why BPOs are Turning to the Cloud to Provide Flexible and Scalable Contact Center Offerings, by Jacki Tessmer, IAOP Pulse Blog – July 11, 2016
• The case for proactive outbound notifications in healthcare contact centers, by Jacki Tessmer, Healthcare Facilities Today – July 5, 2016
• Interview Podcast:Enghouse tackles disruptive era for Avaya users, with Telecom Resller – June 18, 2016
• How UC and Contact Centers are Joining Together to Enhance Customer Experience Management (CEM), by Kevin Gulley, The UC Buyer – June 10, 2016
• Podcast: The Confluence of UC and Contact Center Solutions – Enhancing the Customer Care Experience #Podcast, Interview with John Cray, The UC Buyer – May 24, 2016
• Customer Magazine: Workforce Optimization Roundup – May 23, 2016
• Why Today’s Contact Center Agents Need a New Kind of Coach, by Scott Logan, Corporate Tech Decisions – May 16, 2016
• Customer Magazine: Workforce Optimization Roundup – May 23, 2016
• EDUcast: Contact Center Quality Management, featuring Nigel Olding, Telecom Reseller – May 12, 2016
• How To Manage A Patient’s Experience To Maximize Reimbursement, by Scott Logan, Health IT Outcomes – April 18, 2016
• Podcast: Enterprise Connect » Contact Centers, the Path to the Future, Interview with Ernie Wallerstein, Telecom Reseller – March 25, 2016
• Proactive Outbound Communications: Another Way to Improve Customer Satisfaction, By Jacki Tessmer, Smart Customer Service – March 22, 2016
• Enghouse Interactive – Most Widely-Used Cloud Contact Center Platform, Interview with Jackie Tessmer, Telecom Reseller – March 16, 2016
• Update Your Quality Management Approach or Forever Lose,  By Scott Logan, Telecom Reseller – March 14, 2016
• Using the Right Analytics to Improve Contact Center Performance, By John Cray, Smart Customer Service – February 17, 2016
• Frost & Sullivan Commends Enghouse Interactive for its Tailored, Easy-to-use Contact Center Solutions that Maximize Clients’ Business Value, Frost & Sullivan – February 3, 2016
• Business Case for Service Providers to Offer CCaaS – Contact Center in the Cloud, By Jacki Tessmer, Customer Zone 360 – February 2, 2016
• Avoiding Complexity in Your Customer Service, Carousel Monthly Newsletter – February 2016
• How Omnichannel Adds Value for Your Contact Center Customers, By John Cray, Telecom Reseller (Print Edition) – Jan/Feb 2016
• Creating Omnichannel Customer Service Excellence, By John Cray, Total Retail – January 4, 2016

2015

• The Omnichannel Demands of Today’s Consumers, By John Cray, Total Retail – December 17, 2015
• EDUcast: 6 Contact Center Best Practices, By Gary Audin with John Cray, Telecom Reseller – December 15, 2015
• 5 Tips to a Stellar Skype for Business User Experience, By Bennie Grant, Telecom Reseller – December 4, 2015
• 6 Contact Center Best Practices to Live By, By Gary Audin, No Jitter – November 13, 2015
• Enghouse Interactive Updates Its Customer Interaction Portfolio, By Leonard Klie, Smart Customer Service – November 5, 2015
• Enghouse Interactive Puts Contact Center Back in Charge, By Stefania Viscusi, Contact Center Analytics Review – November 3, 2015
• 3 Enghouse Customers Share Contact Center Stories, By Sheila McGee-Smith, No Jitter – October 22, 2015
• ITEXPO Anaheim 2015 Skype for Business Presentation by: Enghouse Interactive, TMCnet – October 20, 2015
• Enghouse Interactive and the Omni-channel Paradigm Shift, Interview with VP of Sales, John De Los Reyes, Telecom Reseller – October 16, 2015
• Lync Migration Week in Review: Enghouse Interactive, Microsoft, Starleaf, CloudRoute, By Casey Houser, Lync Migration – October 10, 2015
• Enghouse Interactive Discussed CCSP Enhancements at ITExpo, OmniChannel Experience – October 8, 2015
• ITEXPO Anaheim 2015 Interview with Enghouse, TMCnet Videos – October 7, 2015
• Enghouse Interactive Hits ITEXPO Anaheim 2015, Exhibiting Complete Solution Offerings, By Stefania Viscusi, Lync Migration – October 5, 2015
• Enghouse Interactive Launches Partner Program, By Clayton Hamshar, Call Center Services – September 21, 2015
• Channel Program Roundup: Connected Data, PlanetOne, Enghouse Interactive, By Michael Cusanelli, The VAR Guy – September 17, 2015
• Even Hosted Call Centers Will Feel the Impact of IoT, By Rory J Thompson, Hosted Call Center – August 28, 2015
• The IoT and the Contact Center: Strange Bedfellows?, By Rory J Thompson, Call Center Services – August 27, 2015
• IoT Might Turn Outsourcing Inward Again, By TMCnet Staff, TMCnet.com – August 27, 2015
• Global IVR System Market Research Report 2015-2020, DeepResearchReports.com – August 21, 2015
• Sharing Enghouse’s Cloud Contact Center Story, By Sheila McGee-Smith, No Jitter – August 19, 2015
• Smart Advice for Utility Companies: Better Meters Require Better Communication Channels, Energy Central – August 10, 2015
• The Challenge Facing Utilities for Meeting Customer Expectations, Energy Central – July 30, 2015
• How Omni-Channel Provides a Better Patient Experience, Healthcare Facilities Today – June 24, 2015
• Enghouse at Microsoft Ignite, Telecom Reseller – May 12, 2015
• Omnichannel, Proactive Customer Service – The True Differentiator, Business2Community – May 9, 2015
• Connecting with Your Customers: The Internet of Things Is Poised to Disrupt the Contact Center, Smart Customer Service – May 6, 2015
• Is Your Contact Center Ready for the IoT?, No Jitter – April 27, 2015
• What does the Change from “Lync” to “Skype for Business” mean for Contact Center, Telecom Reseller – April 1, 2015
• Ernie Wallerstein of Enghouse Interactive at Enterprise Connect 2015, Telecom Reseller – March 20, 2015
• NACR Enterprise Connect Interview with Enghouse – March 19, 2015
• Richard Snow: Enghouse Interactive Expands Portfolio of Contact Center Systems, Ventana Research – March 13, 2015
• 3 Customer Experience Trends To Watch For In 2015, Business2Community – February 25, 2015
• Self-service technology can improve customer experience, Healthcare Facilities Today – February 4, 2015
• Finalists Named in 2015 NZ International Business Awards, Scoop Business – January 20, 2015
• The War of Attrition – Keeping Your Star Agents Happy, Customer Think – January 19, 2015
• Do you really know which channels are important to your customers?, My Customer – January 8, 2015
• Make SMS Your Top 2015 Service Resolution, Credit Union Times – January 7, 2015

2014

• Enghouse Interactive Earns Preferred Partner Status From NACR, The Street – December 16, 2014
• Enghouse Updates Quality Management Suite for Improved Customer Interactions, Smart Customer Service – September 29, 2014
• Q&A with Enghouse Interactive from Microsoft WPC 2014, Unified Communications Strategies – July 14, 2014
• Boost Lync’s CEM Potential with Natively Integrated Apps, Telecom Reseller – July 14, 2014
• Why There’s Still a Place for Personal Service in the “Age of Interruption”, Contact-Centres.com – July 9, 2014
• Enghouse Interactive Delivers Comprehensive Customer Experience Solutions, Customer magazine – June 2014
• Podcast: Enghouse Interactive at IAUG, Telecom Reseller – May 3, 2014
• Enghouse Releases CC 8.0, UCStrategies – April 30, 2014
• Enghouse Revamps Enghouse Interactive for Contact Centers, Smart Customer Service – April 29, 2014
• Enghouse Unveils CC Update, Channel Partners – April 29, 2014
• Avaya IP Office + Enghouse Interactive Communications Center + Quality Management Suite = Healthy UC Margins, Telecom Reseller – April 25, 2014
• Enghouse Interactive: Turning Acquisitions into a Suite, No Jitter – April 2, 2014
• Zeacom’s Metamorphosis, UC Strategies – April 1, 2014
• Podcast: Daven Michael Interviews VP of Marketing, John Cray, Price of Doing Business – February 26, 2014
• 3 Top Customer Experience Trends in 2014, Smart Customer Service – February 25, 2014

2013

• Don’t Stunt Your Contact Center Agents’ Ability To Deliver Superior Customer Service, Business Solutions – December 16, 2013
• Holiday Rush Best Practices for Contact Centers, Credit Union Times – December 5, 2013
• Firms Tap Data To Deliver Smile-Worthy Client Moments, Investor’s Business Daily – October 4, 2013
• Podcast: Enghouse Interactive Quality Management Suite V5, Telecom Reseller – May 8, 2013
• Enghouse Freshens Quality Management Suite, IT World Canada – May 8, 2013
• Enghouse Updates Quality Management Suite for Contact Centers, Channel Vision Magazine – May 8, 2013
• Quality Management Suite 5.0 Now Available from Enghouse Interactive, TMCnet – May 7, 2013
• Barix Integrates with Enghouse Interactive Applications for Avaya CS 1000, Security Today – March 25, 2013
• TMCnet Microsoft Lync Solution Week in Review, TMCnet – February 16, 2013
• Enghouse Interactive Introduces Latest Cloud Solution with ACD, TMCnet – February 13, 2013
• Enghouse Interactive Advances Multichannel Customer Interactions, Ventana Research – January 30, 2013

2012

• Enghouse Interactive Helps MobilePeople Create New Business Opportunities, TMCnet – December 14, 2012
• Enghouse Interactive Contact Center Products Offer a Range of Capabilities, Ventana Research – September 27, 2012
• Exploring the Parallel Universe of the Mid-Market Contact Center, Computer Technology Review – September 27, 2012
• Enghouse Interactive Report Details Cloud Contact Center Adoption Strategies, TMCnet – September 24, 2012
• Governor’s Celebration of Innovation Names Finalists, Individual Winners, Phoenix Business Journal – August 29, 2012
• SpeechTEK 2012 Review, CRMXchange – August 27, 2012
• Enghouse Expands its Portfolio of Contact Center Vendors, Ventana Research – July 31, 2012
• Zeacom, an Enghouse Systems Company, Honored for Contact Center Ingenuity, TMCnet – July 20, 2012
• Enghouse Receives 2012 IP Contact Center Pioneer Awards for Multi-Channel Contact Center Solutions, TMCnet – July 19, 2012
• 4 For 4: Meeting the Top Needs of the Mid-Market Contact Center, Channel Partners – July 10, 2012
• Overcoming the Challenges of Midmarket Contact Centers, Destination CRM – July 6, 2012
• The Evolution of the Contact Center Leads to At-Home Agents, TMCnet – June 21, 2012
• How to Sell a Customer Self-Service Solution, CRN – June 15, 2012
• CallRex Call Recording Software Wins Microsoft Lync Test, TMCnet – June 14, 2012
• The Rise of Customer Self-Service, CMS Wire – June 4, 2012
• CSG International Unveils AgentHub Solution to Streamline Contact Center Operations, CSG International – June 4, 2012
• Making Sense of the Hosted Contact Center Infrastructure Market, Destination CRM – May 13, 2012
• Is the Work Being Done What Needs to Be Done?, CMS Wire – May 4, 2012
• Study Explores Benefits of Virtual and Cloud-based Call Centers, Free from Complexity, TMCnet – May 2, 2012
• Huge Disconnect Between How Companies Rate Their Customer Service and How Customers Rate It, TMCnet – May 1, 2012
• Study Reinforces Benefits of Virtual and Cloud-Based Contact Centers, Support Industry Blog – May 1, 2012
• Looking Across the Full Spectrum of Customer Interactions, Contact Center Pipeline – May 2012
• The Disconnect Between Real and Perceived Customer Service, CMS Wire – April 30, 2012
• IT’s Role in Delivering Top-Notch Customer Service, 1to1 Media – April 26, 2012
• Christoph Mosing Appointed President of Enghouse Interactive USA, DestinationCRM – March 27, 2012
• Enghouse Interactive Releases Customer Interaction Index, TMCnet – March 21, 2012
• Enghouse Interactive Customer Interaction Index Results, CSM – March 7, 2012
• IT Managers Rank Customer Service Over Costs in Survey, TMCnet – February 29, 2012
• IT Managers: Customer Service Trumps Managing Costs, ZDnet – February 21, 2012
• Four Products from Enghouse Interactive Win Top Industry Award, TMCnet – February 16, 2012
• Office? Who Needs an Office? Home Agents Bring Flexibility, Study Finds, TMCnet – February 13, 2012
• Enghouse Highlights New Branding at ITEXPO East, TMCnet – February 1, 2012
• Enghouse Interactive Releases CallRex Workforce Management Software, TMCnet – January 20, 2012
• Enghouse Interactive Launches Software with 3rd Party Remote Call Monitoring Functionality, TMCnet – January 11, 2012

Why Today’s Contact Center Agents Need