Call Accounting and Business Analytics

With communications technology and services becoming increasingly complex and expensive, call accounting has become more important than ever.

The reality of remote working and hybrid work environments has impacted how organizations manage their communications assets. Many organizations haven’t implemented this type of oversight, but now need detailed insight into all the assets they own, or lease or rent. Enghouse Analytics provides accurate cost monitoring, detailed usage, ongoing resource performance (MOS, QoS) assessment and insight into how, where and when new applications are being used – or not.