Hear Your Customers, Give Them What They Expect

Use Actionable Insights to Improve Your CX by Focusing on What Matters Most

The average contact center today collects thousands of daily agent-customer interactions across a multitude of channels – voice, email, SMS, social media, and webchat.

Using that data to draw conclusions regarding customer needs and preferences is essential for your organization. Interpreting these interactions and converting them into actionable insights enables your organization to deliver a richer and more compelling customer experience (CX).

AI Insights extracts actionable insights from the Voice of the Customer (VoC) and Voice of the Employee (VoE) initiatives to uncover the “why” hidden in Net Promoter Score (NPS) and Customers Satisfaction (CSAT) feedback and internal agent surveys, with greater than 95% accuracy. AI Insights’ proprietary hybrid of machine learning, Natural Language Processing (NLP), and proprietary fully optimized industry-specific lexicons ensure that no additional parsing, processing, or validation is required.

By enabling your organization to focus on resolving critical issues before they become serious business impediments, while proactively capitalizing on emerging customer trends, AI Insights will help your company increase customer loyalty, reduce churn, and maximize upsell and cross-sell opportunities