Efficient, seamless call processing to all Teams users

Operator Console for Teams

Efficient, seamless call processing to all Teams users

Ensure all your callers are welcomed professionally and efficiently to your business with Microsoft Teams Operator Console

Enhance your callers’ frontline experience with a natively integrated Teams certified Enghouse solution

Enghouse Interactive’s Operator Console for Microsoft Teams delivers exceptional customer experience and productivity benefits by putting up-to-date information right at your operator’s fingertips.

Enghouse’s advanced call-handling capabilities, matched with Teams’ outstanding collaboration options and native integration to Microsoft Teams Presence, ensure your callers are always assisted in a timely and efficient manner.

See how Enghouse Interactive’s native integration to Microsoft Teams’ Presence can help operators to effortlessly deliver each call smoothly, easily and promptly.


Enghouse Attendant Console for Teams

Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s world-beating portfolio of complementary fully-integrated solutions to expand your contact centre capabilities.

Interactive Digital

Native Integration

Enghouse Interactive uses native integration to Microsoft Teams to deliver a powerful, intelligent Teams certified desktop tool that allows operators to seamlessly process all calls on your Teams voice platform.

Optimize CX

Exceptional Service Always

Sophisticated backup and after hours options assure you of always providing your callers with a superior experience that perfectly represents your brand.

Total Visibility

Comprehensive reporting delivers a complete view of all historical engagement with the added option of real-time dashboards.


Enghouse Solutions

Audio branding

Audio Branding

Ensure all customer touchpoints are professionally scripted and recorded in HD Audio to make sure they are as professional as possible. Over 30 languages are available. More…

Outbound communications

Outbound Communications

Proactively engage with customers, partners, suppliers, via agents or using agentless outbound notifications, while ensuring all regulatory obligations are respected. More…



Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure. More…

Recording and quality management

Recording and Quality Management

Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Optimize agent coaching, training, and performance. More…

Artificial intelligence

AI Insights

Listen, Understand and Act on what your customers are saying. Optimize processes, services, and solutions based on real customer inputs. More…

Unified communications

Unified Communications / UCaaS

Increase communications capabilities and efficiency, and enhance organizational collaboration while reducing costs, by replacing the limited functionality of an old PBX. More…

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Operator Console for Teams
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