ContaCT Highway is the next-generation omnichannel customer engagement platform by Enghouse Interactive. Designed to deliver seamless, intelligent experiences across every touchpoint, ContaCT Highway integrates voice, chat, email, SMS, video, and social into a single user interface.
Enghouse Interactive Italy—formerly known as Reitek—has been driving customer experience innovation since 1990. Following its acquisition by Enghouse Systems, the team’s deep local market knowledge and omnichannel technology have been fully integrated into Enghouse’s comprehensive global portfolio, powering industry-leading solutions such as ContaCT Highway.
Deliver unified customer journeys across inbound and outbound channels: voice, email, chat, SMS, video, social media, and mobile apps.
Optionally enhance interactions with AI-based routing, real-time assistance, sentiment analysis, and proactive engagement tools.
Deploy on-premises, in the cloud, or as a hybrid model—ContaCT Highway scales effortlessly to meet your business needs, from small teams to enterprise-level ecosystems.
Build and deploy smart, customizable scripts for agents and field teams—streamlining information capture and improving accuracy.
Our solution integrates with CTI, CRMs, helpdesks, and legacy systems to streamline workflows, cut handling time, and boost accuracy.
Fine-tune service delivery with co-browsing, screen sharing, and chatbot support to enhance digital channels.
Automate contact handling and integrate easily with your back-office systems, reducing setup times and enabling faster go-lives with ContaCT Highway.
Leverage co-browsing, proactive chat, and screen sharing to engage customers before they ask, boosting satisfaction and resolution rates.
Manage all communication channels—voice, email, chat, SMS, video, and social media—within a single platform to ensure unified customer journeys.
Empower agents with a web-based interface that consolidates all interaction tools, enabling efficient multi-contact handling and personalized service delivery.
Analyze customer sentiment, detect trends, and enhance service quality through real-time Voice of the Customer (VoC) intelligence.
Scale effortlessly from small teams to enterprise-wide operations across cloud, on-premises, or hybrid environments—supporting multi-site and remote workforces.
May 29, 2025 | By Enghouse Blog TeamThe new ContaCT Highway 8 - CT8: Kubernetes architecture, revamped GUI, Vecko AI, CT Live Manager and Outbound capabilities
May 13, 2025 | By Enghouse Blog TeamContaCT Highway 8 (CT8) is the new contact center solution from Enghouse Interactive. To ensure scalability, resilience, agility and operational efficiency, our new release has been built on top of Kubernetes.
Jun 5, 2024 | By Enghouse Blog TeamEnghouse Interactive is pleased to introduce the latest version of its flagship product, ContaCT Highway 8 (CT8). To meet the increasingly complex challenges of today’s contact centers, we have integrated our advanced artificial intelligence solution, Vecko, into CT8.
Contact us today to find out more about ContaCT Highway.
