Contact Center as a Platform
Reliable. Resilient and Agile.

Enghouse CCaaP enables global telecommunications services and technology providers to white label a fully customizable contact center as a service offering as their own, with robust and highly-flexible multi-tenant architecture.

Enghouse CCaaP is a comprehensive contact center solution and offers a wide range of options including ACD, IVR, CRM integrations, predictive dialing, chatbots, video calling, advanced recording, reporting, quality management and tenant-specific administrative tools.

In continuous use for over a decade by some of the world’s largest service providers, it reliably provides advanced contact center capabilities to the highest number of seats globally.

The Advantages of Enghouse Contact Center as a Platform
Comprehensively Equipped
Highly reliable Contact Center solution
Intuitive interface
Service-Provider Focused
Powerful and easy-to-use administrative interfaces
Multi-Tenant Architecture
With extensive tenant self-administration capabilities
Extensive Integrations
With all leading Unified Communications as a Service solutions
Easily customizable, enables tenants to offer the right feature set to their users
Features and Benefits
The 8 Benefits of Enghouse Contact Center as a Platform (CCaaP)
Deployment options
Virtual By Design
Enghouse CCaaP enables the rapid and cost-effective deployment of virtual call centers with less complexity and cost than in other contact center environments.
Global standard
Mature, Field-Proven
The most mature and field proven cloud-based call center platform in the world today, means less risk and higher quality.
Unified and Comprehensive
All major functions are integrated into the platform. All communications channels – voice, email, voice mail, SMS text/chat, social media and video – can be routed, monitored, and reported in a unified way. All relevant customer information is retained throughout the life of the interaction.
Integration options
Integrations for common business applications are quick and simplified through the use of standards-based interfaces.
For providers, the carrier-grade CCaaP robustly scales up to 10,000+ agents on a single system simply by adding additional processing capabilities and infrastructure. Multiple nodes can be interlinked to further increase capabilities.
New tenants can be added quickly, while existing tenants can easily scale up/down to adapt to changing business requirements. GUI-based administration serves all needs, while graphical call flow definition tool controls the IVR, CTI and ACD for all interaction channels.
Built for mission-critical contact center applications and field-proven by many global telco’s using Enghouse CCaaP as the technology foundation of their Cloud Contact Center deployments for more than 10 years.
Availability and Resilience
Highly resilient, Enghouse CCaaP uses a combination of n+1 redundancy and mirroring technology along with geo-redundancy across multiple data centers to meet the stringent requirements of Service Providers and the tenant they serve.
Features and benefits
Deployment Options

Enghouse Interactive solutions offer multiple deployment options – choose the one that’s right for you!

Enghouse Resources
Analyst Report
Analyst Report
Featured Blog Posts
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