Adding first-party data to your CRM, the information can be effectively utilized by all areas enabling personalized communications.
Ebooks
Agent Empathy Playbook For the New Reality
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The ‘always on’ high-availability contact center. Local or global, there are no limitations!
- Artificial Intelligence (AI)
- Business Intelligence (BI)
- Knowledge Base (KB)
- Outbound Communications
- Self-Service, Chatbots
- Workforce Management (WFM)
- Unified Communications (UC, UCaaS)
- Video
Features and Benefits
Top 9 Benefits of Enghouse Contact Center for Enterprise
High Availability for Unmatched Reliability
Guaranteed SLA 99.999% uptime delivered through industry-leading resiliency, redundancy, and flexibility, to serve your customers with confidence 24/7/365
Premium Security
SOC2, HIPAA, PCI-DSS guarantees customer data protection across cloud-based services
Artificial Intelligence
Capture the Voice of the Customer, across every touchpoint in the customer journey, and understand what the issues are, and why
Video
See what you’ve been hearing. Leverage video to enhance the customer/agent experience, provide detailed visual instructions or to demo capabilities
Self-Service
Prioritize high-value customers, provide them with the information they want, when they want it, how they want it, with the option to engage with a live agent if they choose to
Operational Flexibility
Deploy locally as a centralized node or globally with a multi-node architecture, integrate with a single or multiple PBX’s or UC solutions as required
Adaptability and Scalability
Easily grow to over 10,000 agents, add or reallocate agents as needed to meet seasonal needs. Manage skills-based agent flows with ease, regardless of where they are deployed
Business Intelligence to Optimize Service
Centralized administration and business intelligence via intuitive visual dashboards provide information at a glance, with drag-and-drop flexibility, to create personalized and ad hoc reports
Accelerate Innovation via API driven, Open-standards
Unlimited Integration of third-party applications, with any PBX, Unified Communications or, UC as a Service (UCaaS) platform, and enable the use of single or multiple telephony infrastructure providers
Deployment Options
Certifications & Accreditations
Enghouse works with leading industry partners and adheres to the most stringent standards.
Enghouse Resources
Ebooks
Remote Agents and Digital Transformation
Analyst Report
Analyst Reports and Whitepapers
US ContactBabel: Contact Center DMG – January 2021
Analyst Report
Analyst Reports and Whitepapers
US ContactBabel: Customer Experience DMG – January 2021/22
Analyst Report
Analyst Reports and Whitepapers
US ContactBabel: ICG – Customer Engagement & Personalization – June 2021
Featured Blog Posts
Browse More Articles
May 7, 2021 | By LarryEEverything is now relative... the customer experience offered by <strong>all</strong> the other companies is resetting the bar… higher and higher on a daily basis.
Jun 4, 2021 | By Helen BillinghamHybrid working also offers efficiency and productivity gains. There’s clearly the chance to right-size office space but contact centres can now also be more flexible.
May 7, 2021 | By Helen BillinghamDeploying Microsoft Teams within customer service delivers significant benefits, such as increasing collaboration, underpinning hybrid and blended working and ensuring agility by improving integration and information sharing with other departments.
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Phone: 1-833-ENG-INTv (364-4688)
Phone: 1-833-ENG-INTv (364-4688)
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