CRM Integration
Giving an agent information on the specific customer that they’re speaking to, when they’re speaking to them can dramatically improve customer satisfaction. Many organizations are taking advantage of CTI software to improve the productivity of their contact center agents, enhance the customer experience, increase customer loyalty, and to generate additional revenue.
Enghouse Interactive CTI for CRM provides integration to a number of leading CRMs, such as Salesforce, SAP, MS Dynamics. Our CRM Connectors provide agents with productivity enhancing features like application screen pops directly at call arrival.