Reception & Call Handling for Business

Our reception and call handling business solution is a powerful and scalable attendant operator console. It delivers a highly effective and easy-to-manage call handling platform, which can be flexibly extended with advanced functionalities and services. Powerful call queuing, presence and directory features ensure calls are handled quickly and efficiently, and callers are transferred to the right available contact, first time.

It is suitable for small and medium-sized businesses and distributed environments.

The front door to your business

The attendant operator console is the front door to your business, and the key to making a lasting first impression on your customers and partners.

With over 25 years experience in selling voice applications for leading PBX and UC platforms such as Cisco, Avaya, Microsoft and NEC. Enghouse Interactive has worked closely with each of these platforms to develop advanced communications solutions that are proven to help organizations deliver the best customer experience, boost productivity and improve efficiency.

Benefits

  • Fast, efficient call handling and transfer
  • Improved caller experience and productivity
  • Synchronization with existing directories
  • Presence status information improves transfer success and
    reduces voice mail
  • Automatic fallback and callback services ensure fewer calls are lost
    or abandoned
  • Optional call recording for quality, protection or compliance
  • Important functions available directly on the IP phone
  • Low total cost of ownership
  • Easy, centralized administration

Enghouse Interactive Reception & Call Handling Solutions for Small and Medium Business

It’s an “out of the box” solution for communication systems that integrates your corporate infrastructure and processes within your unified communications system,  across a variety of environment and end devices and customized services to meet your customer needs. Its modular approach makes it possible to adapt our software to verify specific needs for vertical markets and deliver fully integrated solutions.

As a Cisco Preferred Solution Developer, we sell voice applications for Cisco Unified Communications Manager platforms. The low total cost of ownership  of our Console for Cisco – Business Edition it makes it suitable for small and medium-sized businesses. It’s a powerful and scalable solution that enables attendants to manage their interactions on-screen. All call handling services are available on the software client, and attendants can extend some of this functionality out to users’ IP phones. A range of applets designed especially for IP phones further boosts business productivity for desktop users. The solution components can be enabled individually and the user interface can also be adapted on each attendant console depending on the attendant’s needs.

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Designed exclusively for Avaya Aura Communication Manager and CS1000 with Session Manager, Intuition Advanced Console is flexible enough to adapt to networks of any size and complexity. Whether your business requires one operator on a standalone system or several operator centers on a network of switches located over multiple sites, the solution is scalable to current and future requirements, and supports migration from one Avaya platform to the other, making it one of the most cost effective and widely used solutions of its class.

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Enghouse Interactive Operator Console for Microsoft combines an intuitive call handling interface with Microsoft’s powerful unified communications capabilities to deliver improved productivity and a better caller experience.

With NEC Operator Console, receptionists and operators are empowered to manage incoming calls more professionally and efficiently than ever. Help by speeding up call handling and become more responsive. Presence enabled providing Receptionists or Operator with a wealth of information and functionality.

The Unified Communications & Collaboration, Contact Center and TouchPoint Attendant application suite for a wide range of NEC platforms will help leverage your investment in your PBX platform, with Enghouse Interactive technology providing a powerful unified communications suite for your business.