Reception & Call Handling Solution for Enterprises

Our reception and operator consoles are especially designed for larger Enterprise. As a result, Enghouse Interactive is the leading console solution provider, with our solutions being deployed by thousands of organizations around the globe. This enables them to provide customers with exceptional customer service through professional call handling. Our Console Enterprise solutions can be deployed in the cloud, on-premise or as a hybrid model. The console boasts an intuitive interface and a wealth of advanced features that inform and empower the operator, allowing them to deliver exceptional customer service, first time, every time.

Multi-Tenant – No Problem

A true multi-tenant attendant solution allows one receptionist to handle calls for multiple sites and all clients seamlessly.

Our Enterprise solutions provides true multi-tenant functionality for organizations providing operator services on behalf of other companies or for multiple disparate groups of operators on one server handling calls for their company with no visibility of the other companies or operators.

Extend into a Cloud or Hosted environment

With our Enterprise solutions you have the flexibility to extend to the availability via a hosted environment. The user can enjoy the same rich collaboration feature-set, whether the application resides on the customer’s premises, in the service provider’s data center, or a combination within platforms such as Cisco’s Hosted Collaboration Solution.

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Benefits

  • Reduced cost of ownership for large enterprises
  • Synchronization with existing directories ensures contact information is accurate and presence
  • Easy to use, customizable interface requires minimal training
  • Important calls and busy queues can be prioritized to meet service level requirements
  • Record calls for quality, protection or legal requirements
  • Highly scalable, support for multitenancy
  • Full range of deployment options

Enghouse Interactive Reception & Call Handling for Enterprises

Enghouse Interactive’s operator console solutions enable operators and receptionists to quickly, professionally, and efficiently manage and dispatch interactions to the correct end-points by identifying available resource across the organization and providing consistent, professional service to the caller.

Enghouse Interactive has been a trusted partner of Microsoft, Cisco, Avaya and NEC are tested by undergoing regular Interoperability Verification Testing (IVT).

Our solutions are also tested alongside other software solutions to ensure compatibility as part of the wider UC solution deployment.

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Console for Cisco – Enterprise was especially designed for large enterprises. It can scale to support up to 500 clients, up to 175,000 contacts, multiple tenants and server clusters and multiple user roles.

As the leading operator console solution for Cisco, it is used by thousands of organizations across the world to provide their customers with exceptional customer service through professional call handling.

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Console for NEC is an all-in one unified communication solution for a wide range of NEC platforms. Encompassing all methods of contact in a single point, it provides 360-degree communication for all employees.

Powerful and scalable, with a clean and intuitive user interface, extended contact directory capable of containing up to 100,000 contacts with a rich set of fields and search features, this best of-breed console is designed for ultimate efficiency. The pure SIP-based call handling engine provides a powerful call delivery solution for enterprises with a low total cost of ownership.

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Enghouse Interactive Operator Console for Microsoft Skype for Business has an intuitive operator interface with SfB’s powerful unified communications capabilities to deliver improved productivity and a better caller experience.

Whether for security or quality purposes, calls made to and from the operator can be recorded and stored for retrieval and playback at a later date.

Operators can click the record button during a conversation to save the call in its entirety. Alternatively there is the option to record all calls for a selected queue.

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Enterprise Solutions have powerful directory features that ensure access to comprehensive contact information.  This ensures accurate, easy to manage contact data across the whole organization.

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