Self-service is a key and increasingly important part of an integrated customer experience, It enables organizations to focus on higher value human to human interactions increasing productivity, efficiency and customer experiences whilst simultaneously creating the agility needed to stay ahead of ever changing customer needs.
Enghouse Interactive has a wide range of speech recognition, touch-tone, mobile and web self-service solutions that are quick to implement, powerful and extremely cost effective. Our solutions include purpose built IVR applications, an easy-to-use knowledge management suite, mobile IVR navigator, corporate web directories and a development platform that enables organizations to quickly deploy self-service applications.
Enghouse Interactive’s Communications Portal 10 is now available. To find out more about this release and view the key features please visit the release highlights page.Release Highlights