Tying Everything Together to Drive Total Collaboration

UC and UCaaS

Tying Everything Together to Drive Total Collaboration

UC and UCaaS - deliver the communications and collaboration experience your agents, back-office staff and customers expect with Enghouse Connect.

Optimize collaboration capabilities across your organization

Unified Communications delivers the range of communications and collaboration capabilities your organization needs to provide the customer experience (CX) that your customers demand and expect.

Increasingly, customer-focused organizations have been replacing their PBX’s with Unified Communications solutions – either in the cloud, deployed in their own or 3rd party provided hosted environments, or on a hybrid basis – to benefit from the advanced capabilities and operational flexibility these solutions provide, while also future-proofing the organization.

Recent independent analyst research has shown that more that 72% of small and mid-size organizations have the highest frequency of CC+UC integration, of which more than 62% have done so using the same provider for both.

Unified Communication (UC) or Unified Communications as a Service (UCaaS) – the choice is yours.

Unified Communication and Collaboration
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Fully Secured UC

Centrally deployed, managed, and optimized secure Unified Communications. Collaborate with peace-of-mind.

True Omnichannel Delivery

Seamless Integration

The convergence of UC and contact center capabilities simplifies all customer workflows, regardless of the entry point, and helps to manage conversations effectively.

UCaaS for Chat, Video, and Telephony

Enghouse Connect is a single UCaaS application for chat, video, and telephony that offers an elegant user experience for threaded, persistent chat and robust video collaboration.

Future Proof Your Business

With Enghouse Connect as your communication backbone, you will be able to leverage the leading technology in video communication to implement a highly customizable UCaaS solution that will enable efficient collaborations within your teams.

Versatile, Flexible and Easy-to-Use

Enghouse Connect’s API approach works with leading automation applications connecting thousands of apps into workflows, opening new revenue streams, and making Enghouse Connect more versatile, flexible, and easy to use. Customers can leverage existing carriers and mix and match different carriers for different routes.

Scalability and Increased Resilience

Enghouse Connect is built using microservices architecture, delivering a faster time to market, enhanced scalability, and increased resilience through component isolation. From private cloud, multi-tenant cloud, to true on-premises, and hybrid, the unmatched deployment choices allow customers to choose the architecture that compliments their business model.

Standalone or Integrated Choices

Also available as a standalone Enghouse Connect solution that can be integrated with a wide range of 3rd-party Contact Center platforms or other standalone applications.

Advantages

Enghouse UC and UCaaS Solution Advantages

Access from Anywhere

Works with any web-browser on any device.

Embrace Evolution

Benefit from ongoing UC innovations, take advantage of new features and functionality as released.

Leverage Any Telecoms Provider

Integrate with any SIP provider, leverage operation flexibility locally or globally.

UC and UCaaS Features and Benefits

Top 7 benefits of integrating Enghouse Connect with your contact center

Engage with Chat

Threaded, persistent, and contextual chat, includes private 1:1 or group conversations, file share and transfer with both external users, or guests.

Collaborate on Video

Enables face-to-face multiparty interactions in a robust and resilient environment. Optimized for mobile, includes “share-your-screen” functionality.

Enhance as Needed

Flexible architecture facilitates integration of industry-leading, 3rd-party-applications, improving staff and contact-center workflows increasing its versatility and utility.

Accessible as Required

Ensures that customers can distribute services across digital channels, devices, and interfaces, as preferred by each user.

Fast-Track Deployments

The microservices architecture, accelerates implementations, facilitates scalability and increases resilience through component isolation. Enables automation and IOT via public API’s.

Deployment Choices

Designed to offer customers the flexibility they need to run their businesses their way: private cloud, multi-tenant cloud, to true on-premise, or hybrid.

Regulatory Compliance

White-Label Enghouse Connect

Enghouse Connect offers a comprehensive and easily integrated unified communications capability that can be white-labeled to boost your own application’s capabilities and extend more value to your customers. Customers have the option to change the logo, color schema, icons, and app name, getting a branded UC app at a fraction of the time it would take to develop one.

Enghouse Connect UC and UCaaS
Deployment

Enghouse Interactive solutions offer multiple deployment choices

Enghouse private cloud
Enghouse multi-tenant cloud
Enghouse Hybrid Logo
Enghouse on-prem deployments
Complementary

Enghouse Solutions

Audio branding

Audio Branding

Ensure all customer touchpoints are professionally scripted and recorded in HD Audio. Over 30 languages are available. More…

Analytics

Analytics

Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure. More…

Recording and quality management

Recording and Quality Management

Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Optimize agent coaching, training, and performance. More…

Survey management

Survey Management

Gather “Voice of the Customer” feedback via industry-leading survey capabilities. Use AI to enhance Customer Journey data gathering and analysis. More…

Artificial intelligence

AI Insights

Listen, Understand and Act on what your customers are saying. Optimize processes, services, and solutions based on real customer inputs. More…

Knowledge management

Knowledge Management

Ensure that you get the right information to an agent or customer as quickly as possible. Improve customer self-service capabilities – in the format they prefer. More…

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