Unified Communications delivers the range of communications and collaboration capabilities your organization needs to provide the customer experience (CX) that your customers demand and expect.
Increasingly, customer-focused organizations have been replacing their PBX’s with Unified Communications solutions – either in the cloud, deployed in their own or 3rd party provided hosted environments, or on a hybrid basis – to benefit from the advanced capabilities and operational flexibility these solutions provide, while also future-proofing the organization.
Recent independent analyst research has shown that more that 72% of small and mid-size organizations have the highest frequency of CC+UC integration, of which more than 62% have done so using the same provider for both.
Unified Communication (UC) or Unified Communications as a Service (UCaaS) – the choice is yours.
Centrally deployed, managed, and optimized secure Unified Communications. Collaborate with peace-of-mind.
The convergence of UC and contact center capabilities simplifies all customer workflows, regardless of the entry point, and helps to manage conversations effectively.
Enghouse Connect is a single UCaaS application for chat, video, and telephony that offers an elegant user experience for threaded, persistent chat and robust video collaboration.
With Enghouse Connect as your communication backbone, you will be able to leverage the leading technology in video communication to implement a highly customizable UCaaS solution that will enable efficient collaborations within your teams.
Enghouse Connect’s API approach works with leading automation applications connecting thousands of apps into workflows, opening new revenue streams, and making Enghouse Connect more versatile, flexible, and easy to use. Customers can leverage existing carriers and mix and match different carriers for different routes.
Enghouse Connect is built using microservices architecture, delivering a faster time to market, enhanced scalability, and increased resilience through component isolation. From private cloud, multi-tenant cloud, to true on-premises, and hybrid, the unmatched deployment choices allow customers to choose the architecture that compliments their business model.
Also available as a standalone Enghouse Connect solution that can be integrated with a wide range of 3rd-party Contact Center platforms or other standalone applications.
Works with any web-browser on any device.
Benefit from ongoing UC innovations, take advantage of new features and functionality as released.
Integrate with any SIP provider, leverage operation flexibility locally or globally.
Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Optimize agent coaching, training, and performance. More…