Workforce management collage
Keep Everyone Involved in the Scheduling Process

Enghouse Interactive Workforce Management solutionsdelivered via both native ProScheduler and industry-leading solutions, such as Teleopti from Calabrio, enable analysts, supervisors, and agents using your Enghouse Interactive Contact Center to work collaboratively to deliver optimized forecasts and schedules while helping to control costs. 

Workforce Management (WFM) tools allow you to expertly staff your contact center, ensuring targeted service levels are met while creating a better customer experience. In addition, allowing agents to influence their schedules and creating a balanced workload leads to happier agents and lower attrition. 

Features and Benefits
Benefits of Enghouse Workforce Management
Reduce overhead
Improve Staffing & Scheduling
Creates optimized schedules based on historic interaction data for calls, e-mails, chats and other channels.
Ensure Operational Optimization
Create accurate schedules to reach targeted SLAs.
Cost for value
Save Time and Money
Minimize overstaffing and lower administrative work.
Promote Productive, Satisfied Agents
Support flexible scheduling and individual shift bidding and trading.
Operational flexibility
Plan More Efficiently
Leverage optimization engine to quickly and easily run different what-if scenarios.
Winning CX
Enhance the Customer Experience
Efficient and properly skilled resource planning leads to lower First Call Resolution times and happier customers.
Call center employee
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