Enghouse Interactive Workforce Management solutions, delivered via both native ProScheduler and industry-leading solutions, such as Teleopti from Calabrio, enable analysts, supervisors, and agents using your Enghouse Interactive Contact Center to work collaboratively to deliver optimized forecasts and schedules while helping to control costs.
Workforce Management (WFM) tools allow you to expertly staff your contact center, ensuring targeted service levels are met while creating a better customer experience. In addition, allowing agents to influence their schedules and creating a balanced workload leads to happier agents and lower attrition.