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Workforce Management
Engage Your Agents and Automate Your Workforce Management
Ensure the right number of agents, with the right skills at the right place, at the right time.
Keep Everyone Involved in the Scheduling Process
Features and Benefits
Benefits of Enghouse Workforce Management
Improve Staffing & Scheduling
Creates optimized schedules based on historic interaction data for calls, e-mails, chats and other channels.
Ensure Operational Optimization
Create accurate schedules to reach targeted SLAs.
Save Time and Money
Minimize overstaffing and lower administrative work.
Promote Productive, Satisfied Agents
Support flexible scheduling and individual shift bidding and trading.
Plan More Efficiently
Leverage optimization engine to quickly and easily run different what-if scenarios.
Enhance the Customer Experience
Efficient and properly skilled resource planning leads to lower First Call Resolution times and happier customers.
Ready To Learn More?
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Phone: 1-833-ENG-INTv (364-4688)
Phone: 1-833-ENG-INTv (364-4688)
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