Proteus provides proactive call quality management, billing data capture and aggregation. It delivers the detailed analysis required to optimize ongoing operations: globally, regionally, departmentally, including user or device level analysis. Saves time by automating repetitive processes including directory synchronization, scheduled reporting and alert notifications.
Proteus provides detailed Quality Of Service (QoS) analytics for Microsoft Teams, Skype for Business, and Cisco UC.
Plus, it provides comprehensive analysis of Call Detail Record (CDR) and Call Message Recording (CMR) from over 100 Unified Communications (UC), IP and TDM and cellular communications systems.
Now Teams Enabled!
SIMPLIFY & ACCELERATE COST ANALYSIS
IDENTIFY VALUABLE TRENDS
OPTIMIZE SERVICE LEVELS
APP. EMBEDED IN TEAMS CLIENT
UNDERTAKE THOROUGH ANALYSIS
FLEXIBLE SERVICE BILLING
EASY TO SCALE
ACCESS FROM ANYWHERE
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We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.