Enghouse Interactive logo Stacked color
Enghouse Interactive logo Stacked color

PROTEUS

 Making Sense of Contact Center Metrics

Now With Microsoft Teams

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Get Granular - See Your Costs - Identify Exceptions - Take Action

Solution Overview

Proteus provides proactive call quality management, billing data capture and aggregation. It delivers the detailed analysis required to optimize ongoing operations: globally, regionally, departmentally, including user or device level analysis. Saves time by automating repetitive processes including directory synchronization, scheduled reporting and alert notifications.

Why Proteus?

Proteus provides detailed Quality Of Service (QoS) analytics for Microsoft Teams, Skype for Business, and Cisco UC.

Plus, it provides comprehensive analysis of Call Detail Record (CDR) and Call Message Recording (CMR) from over 100 Unified Communications (UC), IP and TDM and cellular communications systems.

Now Teams Enabled!

Top 8 Reasons Why You Should Get Proteus

SIMPLIFY & ACCELERATE COST ANALYSIS

IDENTIFY VALUABLE TRENDS

OPTIMIZE SERVICE LEVELS

APP. EMBEDED IN TEAMS CLIENT

UNDERTAKE THOROUGH ANALYSIS

FLEXIBLE SERVICE BILLING

EASY TO SCALE

ACCESS FROM ANYWHERE

Choice Of Deployment Options:

enghouse cloud
Enghouse Hybrid

Actionable Insights Help Optimize Operations And Mitigate Risks

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About Enghouse Interactive

We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.  

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

Contact Us

Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com

Contact Us

Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com