Microsoft Teams is collaborative technology and the fastest growing business app in Microsoft history. Increasingly customers are looking to Microsoft Teams for their unified communications solution.
The combination of Enghouse Communication Center and Microsoft Teams creates a collaborative contact center.
There are two key shifts within businesses today:
- They are realizing that everyone in the business is responsible for the customer, their experience with your business and ultimately with your brand
- There is a shift from traditional (and on premise) PBX for communications to a more collaborative approach to working
The contact center has long been a group where collaboration, among agents, supervisors and contact center managers is key and Communication Center is at the core of how they all work and collaborate together.
As MS Teams facilitates your business becoming more collaborative in how they work, Communication Center integrated with Teams means your agents can leverage others in the business who can help the customer. The customer is more likely to speak to the right person and resolve their query the first time.
Whether you currently use Skype for Business and are consider migrating your voice communications to Teams or are considering Teams as your unified communications platform, you need access to rich omni-channel contact center features. Communication Center offers a wide range of rich features including self-service and IVR, queuing, routing and delivery of calls to the Teams client on the agent desktop and a suite of management tools including call recording, quality management and comprehensive reporting and analytics.
Communications Center also leverages Teams Direct Routing which means you can choose your own telephony options for voice connectivity while leveraging the rich features of Communication Center for your contact center.
Enghouse also supports flexible deployment options including options for on-premises and private cloud. Our flexibility extends to how and when to migrate to Teams as we support multiple telephony options simultaneously which let you move your enterprise and the contact center to MS Teams at your pace and on your timeline.
Are you interested in migrating your contact center to a unified communication platform and are considering moving to MS Teams, please contact your Enghouse Sales Representative or Customer Success Manager, or call or email us at 1.833.364.4688 (ENG.INTv) or firstname.lastname@example.org.