New Release – Available Now
QMS 7.1 helps to support the evolution of the Enghouse Interactive contact center products by supporting multi-channel recording, allowing text communications such as instant messaging, webchat, email and SMS, to be natively captured from the contact center applications in the Interactive portfolio. The multi-channel recording features also support third party systems, including Microsoft Office 365 instant message recording, as well as providing generic APIs for use in integration with other third party platforms.
In addition to the multi-channel functionality, QMS 7.1 also provides important updates to the Cisco and Microsoft Office 365 integrations, helping improve the end user experience and lower cost of ownership. Further details are provided below. Other enhancements improve the security and compliance features of QMS and can be beneficial to those customers interested in the forthcoming European GDPR regulations.