Enghouse’s Steve Nattress, VP of Product Management, talks to CX Today about Ethical AI in customer service, including:

  • Changes in contact center AI in the past 2 years
  • The need for AI transparency in CX
  • How Enghouse helps customers stay compliant and secure with AI
  • How contact center decision makers can evaluate potential AI partners for their own business and customer safety

Watch the video below:

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