Resources

Filter Options
Close
Microsoft Teams
Enghouse CCaaS
Analytics
Artificial Intelligence
Audio Branding
Call Recording & Quality Management
Contact Center
Knowledge Management
Outbound Communications
Self-Service
Survey Management
Unified Communications / UCaaS
Video Conferencing
Workforce Management
Brochures and Datasheets
EnghouseAI: Practical AI for Smarter CX
Download
Brochure
Artificial intelligence AI-Enable Agent Evaluation
Download
One-Pager
Artificial intelligence AI Insights
Download
Infographic
AI, Teams UC & Video
Download
Brochure
Artificial Intelligence AI-Enabled Agent Evaluation
Download
Brochure
Enghouse AI INSIGHTS
Download
eBooks and Guides
eGuide
Enghouse eGuide: A Practical Guide to Applying AI in Customer Service
Download
The Inner Circle Guide to AI-Enabled Agent Assistance (2024)
Download
Whitepaper
Whitepaper
Analyst Report
Videos
UK Videos
Video: Automated Agent Evaluation

With Enghouse’s AI-enabled Automated Agent Evaluation, you can analyze up to 100% of customer interactions, achieving consistent and unbiased contact center agent performance evaluation, and improving customer and agent satisfaction.

Dave McDowell, Senior Technical Consultant
North America Videos
Webinar: AI, Teams UC & Video – Better Together To Optimize CX

Metrigy’s research confirms the upside in using advanced collaboration tools to enhance the Customer Experience (CX).

Robin Gareiss (Metrigy) , Jacki Tessmer (EI)
North America Videos
How AI-Enabled Super-Agents Improve CX

Agents become all-knowing and fully-empowered to help customers resolve their issues faster and more easily when using the right kind of AI.

Jacki Tessmer (EI), Steve Nattress, Kate Leggett, (Forrester)
Webinars On Demand
Webinars On Demand
Webinar: AI-enabled Evaluation and Insights in the Contact Center

In this insightful webinar, Enghouse Interactive teams up with Auscontact to explore how AI is transforming the contact center. Learn how automated agent evaluation and voice of the customer analytics can enhance customer service, streamline operations, and deliver actionable insights. Discover practical applications and strategies that can help improve performance and satisfaction in your contact center.

Webinars On Demand
Webinar: The Case for Automating Agent Evaluation

The Case for Automating Agent Evaluation

Description: In this webinar on September 11, 2024 hosted by Fran Southward – Auscontact CEO, Peter Fedarb from Enghouse Interactive covers:

• The key benefits of automation including examples of real life results

• What your contact centre needs to start automating today

• Examples of how the insights gathered can be used far beyond just evaluating agents

Peter Fedarb, Enghouse Interactive
Webinar: Introducing EnghouseAI – Practical AI for Smarter CX
Download
White Papers and Reports
Whitepaper
Opus Research Whitepaper: Leveraging the Practical Implementation of Generative AI to Deliver Smarter CX
Download
Whitepaper
Skip to content