Customer Interaction Resources - Enghouse Interactive

Video Library

Webinar: AI, Teams UC & Video – Better Together To Optimize CX

Metrigy’s research confirms the upside in using advanced collaboration tools to enhance the Customer Experience (CX).

Robin Gareiss (Metrigy) , Jacki Tessmer (EI)

Video Library

How AI-Enabled Super-Agents Improve CX

Agents become all-knowing and fully-empowered to help customers resolve their issues faster and more easily when using the right kind of AI.

Jacki Tessmer (EI), Steve Nattress, Kate Leggett, (Forrester)

Collateral

One-Pager

Artificial intelligence AI Insights

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Brochure

Call Recording & Quality Management

Download

Infographic

AI, Teams UC & Video

Brochure

Artificial Intelligence AI-Enabled Agent Evaluation

Download

Brochure

Enghouse AI INSIGHTS

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Ebooks

Understand Your Customer’s Experience to Improve It

Customers tell you what matters. At each touchpoint along the customer journey. Hear ‘The Voice of the Customer” by voice, video, SMS/text or on social media, whether dealing with agents or with Self-Service. Listen Intently. Act Quickly.

Ebooks

Listen. Understand. Act.

Artificial Intelligence can be the objective source of truth needed to improve the customer experience (CX) your organization delivers. Invest in the future now, the benefits are immediate.

Analyst Reports and Whitepapers

Whitepaper

Analyst Reports and Whitepapers

US ContactBabel: Inner Circle Guide (ICG) AI-Enabled Self-Service (2022)

Analyze the Customer Journey at every touchpoint. Streamline customer engagement. Help your customers help themselves. Learn more.

Whitepaper

Analyst Reports and Whitepapers

ContactBabel: AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Contact Center call volumes are constantly increasing, which means at best, supervisors are only able to assess 5% of agents calls. Find out how to assess 100% of agent calls with consistency and without bias.

Whitepaper

Analyst Reports and Whitepapers

Metrigy: Optimizing Customer Experience: The Recipe for Success

For IT and business leaders, quickly finding a successful CX strategy can be a huge competitive differentiator. Metrigy’s real-world metrics from leading organizations, will show how to drive measurable CX improvements.

Analyst Report

Analyst Reports and Whitepapers

US ContactBabel: ICG – AI, Chatbots and Machine Learning – June 2020

Supported by the speed and availability of affordable processing power, learn more about how AI can take customer contact far beyond what is feasible now.