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Video: Automated Agent Evaluation

With Enghouse’s AI-enabled Automated Agent Evaluation, you can analyze up to 100% of customer interactions, achieving consistent and unbiased contact center agent performance evaluation, and improving customer and agent satisfaction.

Dave McDowell, Senior Technical Consultant
Webinars On Demand
Webinars On Demand
Webinar: AI-enabled Evaluation and Insights in the Contact Center

In this insightful webinar, Enghouse Interactive teams up with Auscontact to explore how AI is transforming the contact center. Learn how automated agent evaluation and voice of the customer analytics can enhance customer service, streamline operations, and deliver actionable insights. Discover practical applications and strategies that can help improve performance and satisfaction in your contact center.

Webinars On Demand
Webinar: The Case for Automating Agent Evaluation

The Case for Automating Agent Evaluation

Description: In this webinar on September 11, 2024 hosted by Fran Southward – Auscontact CEO, Peter Fedarb from Enghouse Interactive covers:

• The key benefits of automation including examples of real life results

• What your contact centre needs to start automating today

• Examples of how the insights gathered can be used far beyond just evaluating agents

Peter Fedarb, Enghouse Interactive
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