Customer Interaction Resources - Enghouse Interactive

Brochures and Datasheets

Enghouse Cloud Contact Center for Microsoft Teams

Download

Brochure

Call Recording & Quality Management: Integrated with Microsoft Teams

Download

One-Pager

Call Recording: Quality Management Suite (QMS) For Cloud

Download

eBooks and Guides

2023-24 Australia and New Zealand Contact Centre Decision Makers’ Guide

Download

eBooks and Guides

UK Contact Centre Decision-Makers’ Guide 2024 by ContactBabel

In today’s rapidly evolving customer service landscape, staying ahead means understanding the trends that shape our industry. That’s why we’re thrilled to offer you an unparalleled resource: the The UK Contact Centre Decision-Makers’ Guide 2024, created by ContactBabel and sponsored by Enghouse Interactive.

eBooks and Guides

Agent Empathy Playbook For the New Reality

The customer experience can be affected by many variables outside your control. Your agents can be the difference between keeping customers engaged with calm and empathy or escalating situations into conflicts. Learn how your agents can defuse tense situations.

Videos

Video: Automated Agent Evaluation

With Enghouse’s AI-enabled Automated Agent Evaluation, you can analyze up to 100% of customer interactions, achieving consistent and unbiased contact center agent performance evaluation, and improving customer and agent satisfaction.

Dave McDowell, Senior Technical Consultant

Webinars On Demand

Webinar: AI-enabled Evaluation and Insights in the Contact Center

In this insightful webinar, Enghouse Interactive teams up with Auscontact to explore how AI is transforming the contact center. Learn how automated agent evaluation and voice of the customer analytics can enhance customer service, streamline operations, and deliver actionable insights. Discover practical applications and strategies that can help improve performance and satisfaction in your contact center.

Webinars On Demand

Webinar: The Case for Automating Agent Evaluation

The Case for Automating Agent Evaluation

Description: In this webinar on September 11, 2024 hosted by Fran Southward – Auscontact CEO, Peter Fedarb from Enghouse Interactive covers:

• The key benefits of automation including examples of real life results

• What your contact centre needs to start automating today

• Examples of how the insights gathered can be used far beyond just evaluating agents

Peter Fedarb, Enghouse Interactive