Resources

Your customer interaction abandon rate is not just a strong indicator who is unhappy with your service. It is also something you can address.  Even better, it may even be easier than you realize.

Significant benefits come from migrating to the cloud. Typically exceeding initial estimates. Learn more.

Understand how a Cloud Contact Center provides Small and Medium Businesses with the best security, operational flexibility, and the most cost-effective approach to growing their customer experience (CX) capabilities.

As Teams quickly evolves, it enables organizations to intelligently manage all contact center interactions. Download this ebook to learn how it helps businesses drive revenue, increase agent engagement and tracks productivity.

Unified Communications and the Contact Center. Easily said, easily done – if you are aware of the various issues that need to be considered – ahead of time. Simplify and accelerate collaboration across the organization. Guarantee success.

It’s the new reality. No longer restricted to just being in an office, agents and supervisors can be deployed where and when they are needed, permanently or on a temporary basis. Its now easier than you think.

Explore the benefits of migrating from an existing on-premise based contact center to the cloud. With built-in resiliency and business continuity, along with easy deployment, it provides the operational flexibility needed to meet customer expectations – today and tomorrow.

Find the edge you need to optimize your customer experience (CX). Explore this comprehensive market analysis to gain insight into rapidly-changing customer demands, emerging preferences, and underlying concerns that can help you quickly enhance your business’s effectiveness.

Cloud, on-Premise, or Hybrid option, each can integrate the applications and communications channels (voice, video, chat/SMS, email, mobile and social media) that customers demand. Learn more.

Understand the most prevalent issues being experienced in the US financial services sector and what solutions can help. Learn more.

Cloud Contact Centers enable organizations to quickly optimize and personalize their Customer Experience (CX) capabilities. Learn more.

With the growth of hybrid work models and work from home, one thing is more important than ever: integration. Discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

Team collaboration is the fastest-growing application within the UC suite. Metrigy explores the key benefits resulting from the integration of the UC and contact center, including increases in customer ratings (56.7%) and decreases in operational costs (19.7%).

This buyers guide examines the North American contact center market, and covers the contact center on-premise systems and hosted/cloud markets.

Your contact center can provide you with the first-party data needed to accelerate the understanding of your customers. Act on it to easily personalize the Customer Experience.

Gain the insights you need to deliver better customer experiences with empathy. Download this guide to understand customer preferences and underlying concerns while enhancing your business’s efficiency and effectiveness.

Drive sales, improve customer experience, and ensure compliance – automatically. Your customers are talking, are you listening?