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Brochures and Datasheets
BROCHURE
Enghouse CCaaS
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One-Pager
Contact Center for Enterprise
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Brochure
Contact Center for Enterprise
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One-Pager
Contact Center for SMB
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Brochure
Contact Center for SMB
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One-Pager
Enghouse Contact Center as a Service (CCaaS)
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Infographic
Self-Service In The Contact Center When, How & Why Customers Self-Help
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eBooks and Guides
The Inner Circle Guide to AI-Enabled Agent Assistance (2024)
Download
Guide to native integration with Microsoft Teams (UK)
The UK Customer Experience Decision-Makers’ Guide 2024
Whitepaper
Whitepaper
Whitepaper
Whitepaper
Analyst Report
Analyst Report
Videos
Videos
Enghouse CCaaS: Rise up with the CCaaS of tomorrow

Always at the forefront of the CX and CCaaS landscape, Enghouse Interactive offers unrivalled contact center solutions to meet all your changing business needs. Supported by our expert and experienced technical teams, and backed by the world’s largest CX portfolio and an extensive range of back-office integrations, you can look forward to a suite of benefits that will scale and adapt with your business growth. Transform your business today with the future of contact center solutions.

UK Videos
Integrating Microsoft Teams With the Contact Centre – CX Today interview – January 2023

CX Today’s Charlie Mitchell hosts Dave McDowell, Senior Technical Consultant at Enghouse Interactive, discussing the benefits of a Microsoft Teams contact centre integration.

Dave McDowell, Senior Technical Consultant
North America Videos
Webinar: AI, Teams UC & Video – Better Together To Optimize CX

Metrigy’s research confirms the upside in using advanced collaboration tools to enhance the Customer Experience (CX).

Robin Gareiss (Metrigy) , Jacki Tessmer (EI)
North America Videos
Self-Service In The Contact Center When, How & Why Customers Self-Help

ContactBabel engages with decision makers on and off the record. Hear what’s, why and the how behind many self-service decisions.

John Cray (EI) & Steve Morrell (ContactBabel)
North America Videos
Microsoft Teams & the Contact Center: Collaborate to Innovate – July 2020

Metrigy has unearthed the key reasons why and how the most successful companies have deployed and now use Microsoft Teams in the Contact Center and across the organization.

Jacki Tessmer (EI), Robin Gareiss (Nemertes Research)
North America Videos
The Show Must Go On: How the Pandemic Changed Contact Centers Forever

ContactBabel has been tracking the contact center industry for over 10 years and identifies the key areas that have been transformed over the last year, and how best to meet tomorrow’s needs now.

Jacki Tessmer (EI), Steve Morrell (ContactBabel)
North America Videos
Lessons Learned from Moving to the Cloud – July 2019

Cloud migrations can be complex yet easy – if you plan the migration properly and have the right expectations. Learn from those that have migrated successfully, to ensure your success.

John Cray (EI) & Art Schoeller (Forrester)
White Papers and Reports
Whitepaper
Whitepaper
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