Customer Interaction Resources - Enghouse Interactive

Brochures and Datasheets

Infographic

AI, Teams UC & Video

Brochure

Intuition Advanced Console for Avaya Unified Communications Environments

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One-Pager

Attendant Consoles For Avaya, Cisco, Microsoft, and Ribbon UC Environments

Download

eBooks and Guides

2023-24 Australia and New Zealand Contact Centre Decision Makers’ Guide

Download

eBooks and Guides

UK Contact Centre Decision-Makers’ Guide 2024 by ContactBabel

In today’s rapidly evolving customer service landscape, staying ahead means understanding the trends that shape our industry. That’s why we’re thrilled to offer you an unparalleled resource: the The UK Contact Centre Decision-Makers’ Guide 2024, created by ContactBabel and sponsored by Enghouse Interactive.

Videos

Webinar: AI, Teams UC & Video – Better Together To Optimize CX

Metrigy’s research confirms the upside in using advanced collaboration tools to enhance the Customer Experience (CX).

Robin Gareiss (Metrigy) , Jacki Tessmer (EI)

White Papers and Reports

Whitepaper

White Papers and Reports

Metrigy: UC, Contact Center Integration Drives Business Value – Q3 2021

With the growth of hybrid work models and work from home, one thing is more important than ever: integration. Discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

Whitepaper

White Papers and Reports

Metrigy: Optimizing Customer Experience: The Recipe for Success

For IT and business leaders, quickly finding a successful CX strategy can be a huge competitive differentiator. Metrigy’s real-world metrics from leading organizations, will show how to drive measurable CX improvements.