Customer Interaction Resources - Enghouse Interactive

Video Library

UCaaS and CCaaS: How Convergence Drives and Disrupts Communications

Watch this webinar to receive an overview of our new UCaaS solution and how it will deliver more value to your contact center.

Vince Mifsud (EI) , Robin Gareiss, (Metrigy Research), Reuben Tozman, (Vidyo) and Wayne Lee (EI)

Video Library

Webinar: AI, Teams UC & Video – Better Together To Optimize CX

Metrigy’s research confirms the upside in using advanced collaboration tools to enhance the Customer Experience (CX).

Robin Gareiss (Metrigy) , Jacki Tessmer (EI)

Collateral

Infographic

AI, Teams UC & Video

Brochure

Intuition Advanced Console for Avaya Unified Communications Environments

Download

One-Pager

Attendant Consoles For Avaya, Cisco, Microsoft, and Ribbon UC Environments

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Analyst Reports and Whitepapers

Whitepaper

Analyst Reports and Whitepapers

Metrigy: UC, Contact Center Integration Drives Business Value – Q3 2021

With the growth of hybrid work models and work from home, one thing is more important than ever: integration. Discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

Whitepaper

Analyst Reports and Whitepapers

Metrigy: Optimizing Customer Experience: The Recipe for Success

For IT and business leaders, quickly finding a successful CX strategy can be a huge competitive differentiator. Metrigy’s real-world metrics from leading organizations, will show how to drive measurable CX improvements.