Customer Interaction Resources - Enghouse Interactive

Brochures and Datasheets

Infographic

AI, Teams UC & Video

Whitepaper

VidyoConnect

Download

One-Pager

VidyoConnect General Commercial

Download

eBooks and Guides

2023-24 Australia and New Zealand Contact Centre Decision Makers’ Guide

Download

eBooks and Guides

UK Contact Centre Decision-Makers’ Guide 2024 by ContactBabel

In today’s rapidly evolving customer service landscape, staying ahead means understanding the trends that shape our industry. That’s why we’re thrilled to offer you an unparalleled resource: the The UK Contact Centre Decision-Makers’ Guide 2024, created by ContactBabel and sponsored by Enghouse Interactive.

Analyst Report

eBooks and Guides

US ContactBabel: ICG – Video and Next-Gen Customer Contact – June 2021

Download your copy now to receive in-depth insights on video and next generation customer contact technologies in your contact center.

Videos

Webinar: AI, Teams UC & Video – Better Together To Optimize CX

Metrigy’s research confirms the upside in using advanced collaboration tools to enhance the Customer Experience (CX).

Robin Gareiss (Metrigy) , Jacki Tessmer (EI)

Videos

Video On The Down Low: Keeping Your Online Chats Private & Secure

Video-enabled communications are the new normal, while security is the new imperative. Find out how to do both effectively.

Cara Daly & Miguel Lopes (Vidyo)

White Papers and Reports

Whitepaper

White Papers and Reports

Metrigy: Optimizing Customer Experience: The Recipe for Success

For IT and business leaders, quickly finding a successful CX strategy can be a huge competitive differentiator. Metrigy’s real-world metrics from leading organizations, will show how to drive measurable CX improvements.