Resources

The Case for Automating Agent Evaluation

Description: In this webinar on September 11, 2024 hosted by Fran Southward – Auscontact CEO, Peter Fedarb from Enghouse Interactive covers:

• The key benefits of automation including examples of real life results

• What your contact centre needs to start automating today

• Examples of how the insights gathered can be used far beyond just evaluating agents

With Enghouse’s AI-enabled Automated Agent Evaluation, you can analyze up to 100% of customer interactions, achieving consistent and unbiased contact center agent performance evaluation, and improving customer and agent satisfaction.

Always at the forefront of the CX and CCaaS landscape, Enghouse Interactive offers unrivalled contact center solutions to meet all your changing business needs. Supported by our expert and experienced technical teams, and backed by the world’s largest CX portfolio and an extensive range of back-office integrations, you can look forward to a suite of benefits that will scale and adapt with your business growth. Transform your business today with the future of contact center solutions.

CX Today’s Charlie Mitchell hosts Dave McDowell, Senior Technical Consultant at Enghouse Interactive, discussing the benefits of a Microsoft Teams contact centre integration.

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ContactBabel engages with decision makers on and off the record. Hear what’s, why and the how behind many self-service decisions.

Metrigy has unearthed the key reasons why and how the most successful companies have deployed and now use Microsoft Teams in the Contact Center and across the organization.

ContactBabel has been tracking the contact center industry for over 10 years and identifies the key areas that have been transformed over the last year, and how best to meet tomorrow’s needs now.

Regulations are restrictive, yet Members want more advanced services while still feeling part of a familial credit union community. Communicate better, to be better to them.

Cloud migrations can be complex yet easy – if you plan the migration properly and have the right expectations. Learn from those that have migrated successfully, to ensure your success.