New Virtual Training Sessions and On-Demand Videos

Every Virtual Training session is designed to give students as much practical experience as needed to apply the knowledge to your business environment. We can provide more personalized assistance to help students meet their training objectives.

Training Details Upcoming Training On-Demand Videos


Learning is an ongoing process; regardless of whether you are a new or existing customer, one of our reseller partners or an organization looking at an Enghouse Interactive solution for the first time, training is critical to the successful use of our technologies, and maximizing your ROI.

We appreciate that every organization’s needs are different, which is why we offer a choice of ways to learn about our products that will enable you to maximize the full potential from your chosen solution.

Tailored to Your Needs

  • Classroom Instruction – Led by knowledgeable instructors, hosted throughout the country.
  • On-site Training – Minimize your costs and time away from the office by having our Instructor come to you.
  • Remote Instructor-Led Training – We’ll work with you to determine your most pressing needs and one of our professional Instructor’s will deliver the training via webinar.
  • Remote Self-Paced Learning – Use our learning management system to train your staff from the comfort of their own desks and during times of day that you deem appropriate. It’s free with your maintenance contract.
  • Customized Training – After assessing your requirements, we can create a curriculum specifically tailored to your needs for content delivery, delivery location and budget.


Every training course is designed to give students as much practical, hands-on experience as needed to apply the knowledge to your business environment. With a low student-to-instructor ratio we can provide more personalized assistance to help students meet their training objectives.

Contact Us For More Info

Upcoming Training Dates

QMSGetting Started: Real-Time Activity, Preferences, ReportsJuly 14, 2020
1:00 - 2:00 PM EST
Free WebinarOnlineSupervisors/Administrators/ManagersRegistration
CC SMB (CC)Agent TouchPoint TrainingJuly 28, 2020
1:00 - 2:00 PM EST
Free WebinarOnlineAgents/SupervisorsRegistration


Past Training Sessions

CCaaS (CCSP)Demo & Training WebinarView
CC Deep Dive for Remote ManagementVirtual TrainingView
QMS / CCaaS (CCSP) - Agent EvaluationsVirtual TrainingView
CC SMB (CC) - Communication Center ReportsVirtual TrainingView
CCaaS (CCSP) - Real-Time ReportsVirtual TrainingView
QMS / CCaaS (CCSP) - Agent EvaluationsVirtual TrainingView
CCaaS (CCSP) - Understanding Administrator FundamentalsVirtual TrainingView

Tips ‘N’ Tricks

For Enghouse Contact Center as a Service (CCaaS) Customers (CCSP)

  1. CCSP – Customizing Real Time Reports
    For: CCSP Supervisors, Team Leads and AdministratorsReal Time Reports allow supervisors, team leads and administrators the ability to display customized real time metrics in a web browser or on a large screen wall board in the contact center. In this Tips ‘N Tricks we explore the basics of setting up a Real Time Report in CCSP and review some neat tricks that will get you on your way to better monitor your contact center.
  2. CCSP – Getting Started with TouchPoint
    For: CCSP IT and AdministratorsTouchPoint is a web based application that provides your agents and supervisors the ability to log into the contact center to take different queued interactions. This Tips ‘N Tricks walks is a step by step walk through for getting CCSP TouchPoint installed, setup and configured on a new device. Additionally, we walk you through and discuss the Internet Explorer settings required for logging into the Web Admin portal.

For Enghouse Contact Center for SMb Customers (CC)

  1. CC – Snapshot Server – What’s New?
    For: CC Supervisors, Team Leads and AdministratorsWhether you’re monitoring your contact center metrics via PC, tablet, phone or large screen wall board. Snapshot is an application that provides a customizable tile based user interface. In this Tips ‘N Tricks we’ll take a look at the new user interface as well as some of the long awaited new features in Snapshot Server.

Hands on heart; it was the best training I have ever had.

Mahbubul Karim, Barclays Capital