Flexible Training Options
We offer a range of quality training courses across our extensive solution portfolio:
User training. This is provided to end users who require operational training in order to maximize the use and benefits of the technology. The majority of our end user training is held online from our Learning Management System or we can have somebody come to you.
Supervisor/Administration training. These are designed for contact center managers, IT staff and supervisors. The content is more complex so they are normally carried out in a classroom environment at our training centers or at hosting sites throughout the country.
Support and Troubleshooting. A comprehensive overview of the solutions and associated applications with particular emphasis on user interfaces, system management, diagnostics and reporting. Delegates will learn to understand common questions and customer requirements. Not available for all products.
Customized Training. We can also create a curriculum specifically tailored to your needs for content delivery, delivery location and budget.
As delegates completed their training, they receive comprehensive course materials to help them put into practice what they have learned in the classroom. Plus our Support Team is always ready to assist with everyday ‘how to’ queries.