Upcoming Training Dates

QMSGetting Started: Real-Time Activity, Preferences, ReportsJuly 14, 2020
1:00 - 2:00 PM EST
Free WebinarOnlineSupervisors/Administrators/ManagersRegistration
CC SMB (CC)Agent TouchPoint TrainingJuly 28, 2020
1:00 - 2:00 PM EST
Free WebinarOnlineAgents/SupervisorsRegistration


Customer Training

As a new user, it’s all about getting the basics right. Once your people are familiar with your new solution, they become eager to discover its potential and explore some of the more advanced functionality, and of course administrators always want to know how they can drive greater efficiency through smarter use of the technology they look after.

Training isn’t just for new users though, our customers repeatedly tell us how useful it is to come back and do training months, and even years, after they implement their solutions. Not necessarily because our software has changed (although it does with every new release), but because your business has changed. Are you updating your call delivery to match your changing business? What new problems do you face today that you didn’t face a year ago? Has your administrator left their position? What features/modules are new that you aren’t taking advantage of?

Flexible Training Options

We offer a range of quality training courses across our extensive solution portfolio:

User training. This is provided to end users who require operational training in order to maximize the use and benefits of the technology. The majority of our end user training is held online from our Learning Management System or we can have somebody come to you.

Supervisor/Administration training. These are designed for contact center managers, IT staff and supervisors. The content is more complex so they are normally carried out in a classroom environment at our training centers or at hosting sites throughout the country.

Support and Troubleshooting. A comprehensive overview of the solutions and associated applications with particular emphasis on user interfaces, system management, diagnostics and reporting. Delegates will learn to understand common questions and customer requirements. Not available for all products.

Customized Training. We can also create a curriculum specifically tailored to your needs for content delivery, delivery location and budget.

As delegates completed their training, they receive comprehensive course materials to help them put into practice what they have learned in the classroom. Plus our Support Team is always ready to assist with everyday ‘how to’ queries.

The most precise product course I have been on. Very clear documentation and excellent pace.

Steve Cullen, Marsh and McLennan

Hands on heart; it was the best training I have ever had.

Mahbubul Karim, Barclays Capital

Sally Penn from Enghouse was absolutely fantastic, she’s very knowledgeable about the product itself and the roles and responsibilities of the switchboard staff. She made our staff feel comfortable moving to the new system and addressed a number of issues and queries they had.

Gary Parker, Loughborough University

The first course I’ve been on where everything seemed to sink in first time.

Rob Brown, Kent Police