As a new user, it’s all about getting the basics right. Once your people are familiar with your new solution, they become eager to discover its potential and explore some of the more advanced functionality, and of course administrators always want to know how they can drive greater efficiency through smarter use of the technology they look after.
Training isn’t just for new users though, our customers repeatedly tell us how useful it is to come back and do training months, and even years, after they implement their solutions. Not necessarily because our software has changed (although it does with every new release), but because your business has changed. Are you updating your call delivery to match your changing business? What new problems do you face today that you didn’t face a year ago? Has your administrator left their position? What features/modules are new that you aren’t taking advantage of?