Search
Contact Us
Enghouse CX Suite
Improving the Customer Experience at every touchpoint
An integrated suite of solutions that enables you to deliver a great Customer Experience (CX) on whatever channel your customers prefer. Enable all employees to contribute to improving the customer experience with seamless, real-time access to subject matter experts via unified communications. Leverage IoT technology to identify and resolve potential issues before they even occur.
Enghouse CCaaS
Enghouse CCaaS is a flexible cloud-based contact center that enables organizations to interact with customers through multiple channels, offers advanced AI for improving every interaction, and more.
Enghouse Connect
Enghouse Connect adds unified communications (UC) and enables you to connect the right person for every customer interaction. It connects all your employees to elevate the customer experience.
Enghouse IoT
Enghouse Internet of Things Processor enables you to go beyond human interactions by connecting devices. IoT can help not only help you collect information from your customers, but prevent problems from happening.
Empower your team with the tools to provide a great Customer Experience
Research from analysts Metrigy shows that combining Unified Communications (UC) and the Contact Center leads to a 5% increase in customer satisfaction, 18% reduction in operational costs, and 6% growth in revenue. Add in IoT, AI, and more from Enghouse, and you get a one-stop shop for all your CX needs.
Top 8 Benefits of Enghouse CX Suite
Connect everyone
Connect experts and colleagues for real time insights, and faster resolution for customers.
Improve CX
Blend omni-channel, predictive analytics, AI, and IoT to more proactively service customers.
Omni-channel
Connect with customers across multiple channels to improve their experience and aid retention.
Reduce calls
Proactively contact customers about problems and updates using features such as predictive analytics and IoT.
Real-time data
AI assists interactions to improve the experience. Data from IoT devices will also reduce issue resolution times.
Cut costs
Reduce costs by increasing automation, using AI, efficient knowledge management during interactions, and more.
Increase revenue
Gain more from customers by understanding their behavior and proactively offering services.
Faster call resolution
Automate responses and empower your team to focus on more complex needs and personalization.
Ready to learn more?
Simply provide a few details and we will be in touch with you shortly.
Thank you!
You have successfully subscribed to our newsletter.
Sign up here to watch your selected video as well as gain access to the other videos listed here
Sign up here to watch your selected video
Sign up here to watch the videos as well access to more Tips 'N' Tricks videos
Get your free download