Effective communication is essential in fast-paced environments to ensure efficiency and safety. The Contact Center for Control Rooms from Enghouse Interactive is designed to fulfill the diverse needs of control rooms across various industries. It offers a comprehensive, user-friendly, and cost-effective solution to optimize control room operations.
The Contact Center for Control Rooms is a cutting-edge solution designed to revolutionize control room operations. It provides a robust and flexible platform that fosters collaboration, streamlines operations, and enables a responsive service. With its user-friendly design, it’s simple for operators to adapt and use effectively.
Our solution empowers control room operators with enhanced control and capabilities, simplifying the communication and collaboration process to bring efficiency to complex control room operations.
Our solution promises reliability with auto-failover capabilities and deployment across geo-redundant data centers, ensuring continuous operations even during system failure. This robust performance and high availability provide peace of mind knowing that critical operations can be trusted to deliver a swift, efficient response to infrastructure challenges.
The solution integrates advanced call management features that simplify the process. Operators can easily handle inbound and outbound calls, manage voicemails, and respond promptly to emergencies using colour-coded call indicators.
Developed with the operator in mind, our solution ensures that it is easy to master and navigate quickly. With a touchscreen-enabled interface, operators can set their status and view the status of other team members. This clear and intuitive interface allows operators to focus on the most pressing calls and increase their efficiency.
With a touch-screen-enabled design, our solution is easy to navigate, allowing operators to manage calls and view colleagues’ status with minimal training.
Features like selective call picking and colour-coded call indicators enable quick call response and prioritization.
Schedule and manage conference calls effortlessly. The system handles automatic dial-outs, ensuring connectivity during critical moments.
Keep contact information up to date using the web-based directory, ensuring accurate and current information is always available.
Ensures continuous operation and high availability with auto failover capabilities and deployment across geo-redundant data centers.
Adheres to NCSC Cloud Security Principles and supports Government Security Classification workloads, demonstrating commitment to security and compliance.
Whether you need a cloud-based, on-premises, or hybrid solution, it can be tailored to your specific requirements, providing seamless transitions as your needs evolve.
Enghouse Interactive’s Contact Center for Control Rooms is the perfect solution for organizations with control room operations. By consolidating advanced communication tools into one platform, it enhances efficiency, reliability, and ease of use, ensuring your team is always connected and prepared.
Discover how our solution can transform your operations with a reliable and comprehensive communication platform tailored to your needs. Enghouse Interactive also offers extensive support and training for a smooth transition.
Contact us today to learn more and schedule a demo.
