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“To all of you,
As you all know, last week Fitness International (LA Fitness, City Sports, and Esporta Fitness Clubs) was overwhelmed with an unprecedented surge of email requests in our Member Service Queue (hosted by Enghouse software). We had to respond to these requests and properly take care of all of our members, but there was no way we could respond in a timely manner with the resources available to us. This was particularly stressful because of all that has been happening with Covid-19. So I found Dave Thomas on LinkedIn and asked for his help. I didn’t know him and he didn’t know me. The response was fantastic. You engaged rapidly with full commitment. You encountered obstacles and you overcame them. You stayed on it until you successfully delivered a solution that enabled us to properly take care of our members.
I was on active duty in the Marine Corps for 20 years. That was my good fortune. In that time, I saw many examples of Marines persevering under extreme circumstances. They always did what had to be done, no matter what. It is very inspiring to be around those kind of selfless people. I tell you this because your effort and commitment reminds of that. Unfortunately, most companies and people would not have been helpful and would have treated this as “not my problem”. But not you, and that is truly exceptional. You should be proud of what you have done, not only because you came up with a solution, but because you were willing to stop what you were doing and go all in to solve this problem. I know you didn’t have to do it. Thank you!”
Chief Information Officer
Fitness International, LLC
“You delivered a well-designed and perfectly functioning system to us in our time of need. You did so swiftly, professionally and we are incredibly thankful for the knowledge and expertise you brought to the table and applied to the challenges facing our company and our state.”
~ Utilities Company