CREATING BETTER JOURNEYS, EVERY DAY

Add value to your business organization and create a call center with capability!   Enghouse Interactive enhances your Microsoft Office 365 with the power of TouchPoint to create superior user and customer experiences.

MEETING YOUR NEEDS

  •  Skills-based Routing
  • CRM Integration
  • Directory Searching and Presence
  • Call Categorization and Wrap-ups
  • Call Recording
  • Agent State and Call Controls
  • Graphical Reporting
  • Real-time Dashboards

WHY TOUCHPOINT AGENT?

  • Full Call Center Solution
  • Set up in Minutes!
  • No server or IT  infrastructure required
  • Focus on Agent productivity and real-time Management control

"TouchPoint Agent is an ideal contact center solution for companies looking to enhance customer service with a minimal footprint. Whether powering a small departmental help desk or supporting high volumes of external customers, TouchPoint Agent can scale to fit your needs.”

-James Skay, Senior Product Marketing Manager, Skype for Business Developer Platform, Microsoft Corp

Practical

Extremely easy to get your call center up and running via the downloadable client-only application

Informative

Greater understanding of your call center traffic and nature of calls with Call Wrap-ups

Tailored

Personalize the customer experience by popping CRM data as each call is delivered

Clear

Richer presence and status information for accurate reporting and decision-making

Simple

Streamline call handling with an intuitive and simplified interface

Flexible

Subscription base licensing structure (Op-Ex model)

EXTENDING YOUR INVESTMENT IN MICROSOFT OFFICE 365

TouchPoint Agent is part of a feature-rich suite of applications that seamlessly integrate with Microsoft Skype for Business and Microsoft Office 365 to provide organizations with a complete end-to-end communications solution to match all business requirements and scale.

Trusted Microsoft Partner

As a leading Microsoft Gold Partner, Enghouse Interactive is continuing to empower organizations to connect with their customers through an extensive range of solutions for Microsoft Skype for Business and Microsoft Office 365 including; Communications Center, Quality Management Suite, TouchPoint Attendant and now TouchPoint Agent.