CREATING BETTER JOURNEYS, EVERY DAY

Add value to your business organization and create a call center with capability!   Enghouse Interactive enhances your Microsoft Office 365 with the power of TouchPoint to create superior user and customer experiences.

MEETING YOUR NEEDS

  • CRM Integration
  • Directory Searching and Presence
  • Call Categorization and Wrap-ups
  • Agent State and Call Controls
  • Graphical Reporting
  • Real-time Dashboards

*Coming soon: Call Recording!

WHY TOUCHPOINT AGENT?

  • Full Call Center Solution
  • Set up in Minutes!
  • No server or IT  infrastructure required
  • Focus on Agent productivity and real-time Management control

"TouchPoint Agent is an ideal contact center solution for companies looking to enhance customer service with a minimal footprint. Whether powering a small departmental help desk or supporting high volumes of external customers, TouchPoint Agent can scale to fit your needs.”

-James Skay, Senior Product Marketing Manager, Skype for Business Developer Platform, Microsoft Corp

EXTENDING YOUR INVESTMENT IN MICROSOFT OFFICE 365

TouchPoint Agent is part of a feature-rich suite of applications that seamlessly integrate with Microsoft Office 365 to provide organizations with a complete end-to-end communications solution to match all business requirements and scale.

Trusted Microsoft Partner

As a leading Microsoft Gold Partner, Enghouse Interactive is continuing to empower organizations to connect with their customers through an extensive range of solutions for Microsoft Office 365 including; Communications Center, Quality Management Suite, TouchPoint Attendant and now TouchPoint Agent.

Practical

Extremely easy to get your call center up and running via the downloadable client-only application

Informative

Greater understanding of your call center traffic and nature of calls with Call Wrap-ups

Tailored

Personalize the customer experience by popping CRM data as each call is delivered

Clear

Richer presence and status information for accurate reporting and decision-making

Simple

Streamline call handling with an intuitive and simplified interface

Flexible

Subscription base licensing structure (Op-Ex model)