CREATING BETTER JOURNEYS, EVERY DAY
Add value to your business organization and create a call center with capability! Enghouse Interactive enhances your Microsoft Office 365 with the power of TouchPoint to create superior user and customer experiences.
MEETING YOUR NEEDS
- Skills-based Routing
- CRM Integration
- Directory Searching and Presence
- Call Categorization and Wrap-ups
- Call Recording
- Agent State and Call Controls
- Graphical Reporting
- Real-time Dashboards
WHY TOUCHPOINT AGENT?
- Full Call Center Solution
- Set up in Minutes!
- No server or IT infrastructure required
- Focus on Agent productivity and real-time Management control