Skype for Business -Financial
In today’s competitive market place, customers expect to communicate with companies the way they communicate with their friends and family, through any device, at anytime, anywhere. See how a bank provides this high level of service to empower their customers and agents.
Enghouse Interactive Product Release Videos
Communications Center 10.1
Enghouse Interactive’s Communications Center (CC) evolves with every single release ensuring it meets the needs of the market’s fast changing business needs. We’re continuously improving, innovating, listening to feedback from partners and customers, and always aim to ensure our software is of the highest quality.
Real-Time Speech Analytics
Imagine a virtual coach that helps your agents say exactly the right things, in the right way, on every call, and respond correctly to your customers in any given situation. Now imagine how this would help you increase customer satisfaction, maximize business opportunities, boost your employee’s motivation, and strengthen your relationship with your customers.
Implementing a multimedia contact center solution does not need to be a complex and expensive project. Whether you require a simple phone support helpdesk or a sophisticated multimedia solution that can cope efficiently with large numbers of inbound and outbound contacts, by email, fax, web chat, SMS or phone, our Communications Center Solution has the flexibility to meet your business and budget requirements.
Contact Center for Enterprise
Our Contact Center for Enterprise solutions are for organizations requiring advanced capabilities and customization, which are highly available and can be used within distributed environments. A data-driven, omni-channel routing engine delivers customer interactions to a unified queue so the agent has comprehensive access to the customer interaction life-cycle, across all communications and work tasks. It also increasing agent productivity and effectiveness which boosts overall contact center performance. Our enterprise solution is a scalable, highly modular, omni-channel contact center platform that costs a fraction of equivalent competitive solutions, while providing flexible deployment options and is PBX agnostic.
Case Study Videos
Find out how Enghouse Interactive solutions have helped customers from many different industries around the world.