John is Enghouse Interactive’s VP of Product Management. He is for defining the global strategy and release plans for Enghouse contact center products. John has over 25 years of firsthand experience developing and delivering contact center and CRM solutions, and has published articles and papers on topics ranging from the future of contact centers and customer service to optimizing operating system security. He is currently based in Chicago and holds a Bachelor’s degree in Physics from Notre Dame and a Master’s degree in Computer Science from the University of Illinois.
Leverage Quality Data for Improvements in Agent Performance and Customer Experience.
Easy to use tools like call recording and real-time speech analytics can help your organization streamline agent evaluation, customer satisfaction assessments and agent training while ensuring your customers receive a consistently positive experience.