Testimonials and Case Studies

One of the UK’s largest housing associations uses Enghouse Interactive’s customer experience (CX) solutions to successfully support thousands of customers in homes across England and Scotland.

Cyprus Airways’ existing contact centre solution was unable to cope with the rapid growth in calls – and was also voice-only, meaning it couldn’t match the company’s goals to transition to an omnichannel communications approach in the future.

The Seattle Times is one of the oldest and most esteemed newspapers in the Pacific Northwest, and one of the few independent and locally owned news media organisations in the United States,. It is currently the most-visited digital news source in Washington state.

Hitachi Energy is a global organisation that is advancing a sustainable energy future for all. A market and technology leader in energy transmission, distribution, and grid automation solutions, it provides customers in the utility, industry and infrastructure sectors with innovative solutions and services.

Edenred is a world leader in specific purpose payments with tailored solutions for employee benefits, fleet and mobility services, and corporate payments. Edenred operates in 46 countries, serving over 50 million users.

The Louisiana Workforce Commission (LWC), an agency of the Louisiana state government, administers programs designed to enhance workforce growth and provide family-sustaining jobs for Louisiana residents. The commission monitors employment, administers unemployment compensation and tax funds, provides training resources for employers and employees, and oversees worker compensation benefits. LWC’S Office of Unemployment Insurance (UI) administers temporary financial assistance to workers who meet the requirements of the Louisiana Employment Security Law.

These days, contact centers can operate from anywhere – even the cloud. When Whangarei District Council needed an urgent update to its telephony system across two contact centers, it called on specialist Enghouse Interactive to ring in the changes with a cloud-based Microsoft Teams solution.

Based in Scotland, Ascensos is a cutting-edge provider of outsourced contact services to a wide range of businesses.

The leader in global branded payment technologies, BHN’s portfolio includes Gift Card & eGift products that enable businesses and customers to access and disburse funds in convenient and innovative ways.

Fingal County Council is an Irish local authority providing a wide range of services and facilities from roads and infrastructure to parks, open spaces, community centres, libraries and housing, supported by 1,400 staff.

Hastoe Housing prides itself on finding innovative solutions to enable local people to remain within their communities and now owns and manages over homes in over 70 UK local authority areas.

Nottingham City Council is a UK unitary authority that provides public services to the 330,000 residents. Its 6,500 staff are responsible for a wide range of services, from transport and education to leisure and social care.

Nottingham City Homes is an arms’ length management organisation (ALMO) who look after around 27,000 homes on behalf of Nottingham City Council in the UK.

The UK’s leading cashless parking system, is an alternative to pay and display parking for local authorities, rail operators and private companies nationwide.

Lockyer Regional Council is a local government authority in South East Queensland, Australia whose contact centre's overarching objective is to deliver customer-centric service.