Strategic and Technology Partners

Enghouse Interactive has long-standing strategic and technology partnerships with an extensive range of tier-1 organisations from around the world. Each partnership serves to extend the capabilities and value of the Contact Centre solutions we provide to our end-users and our white-label customers, across North America and globally.

Enghouse Interactive has been a trusted Avaya Dev Connect partner for over twenty years. Solutions are rigorously tested and then certified as being fully interoperable with Avaya Unified Communications solutions.

As both an Amazon Web Services (AWS) and AWS Select Technology Partner we provide the option of Amazon Cloud infrastructure for select Contact Centre solutions, along with native integration of our industry-leading Outbound Communications solution with AmazonConnect™ offering a range of proactive communications including outbound / inbound / blended services.

Enghouse Interactive has been a trusted Cisco partner for over twenty years. All our solutions undergo regular Cisco Interoperability Verification Testing (IVT), as well as being tested alongside other Cisco solutions to ensure compatibility as part of their wider UC solutions portfolio.

Google Cloud provides global infrastructure for the Enghouse Interactive Vidyo collaboration solution and a range of the Eptica Artificial Intelligence solutions.

As a trusted IBM Silver Business Partner, Enghouse Interactive builds on the power of the IBM Cloud, and extends our robust, highly flexible, Contact Centre solution to connect your agents, wherever they are located, to your customers.

Enghouse Interactive integrates Lumenvox’s leading-edge voice biometrics, speech recognition, and text-to-speech conversion capabilities to drive advanced levels of voice-activated functionality across our range of Contact Centre platforms. Enghouse Interactive is also a Certified Platform and LumenVox Skills Certified partner.

Enghouse Interactive is an original Technology Adoption Programme (TAP) partner and has helped Microsoft evolve its collaboration platforms to address the needs of Contact Center users. Also certified with Gold Partner, Gold Dev Ops, and Silver Cloud Platform designations.

As a strategic partner for over 20 years, NEC’s wide range of communications technologies have been integrated with Enghouse Interactive’s Contact Centers to provide industry-leading communications capabilities.

Enghouse Interactive leverages Nuance’s industry reference standard voice biometrics, speech recognition, and text-to-speech capabilities to deliver the advanced authentication and voice controls that our global customers demand. Enghouse Interactive is a long-standing Nuance Authorised Customer Engagement Partner.

As a strategic partner for over 7 years, Ribbon’s Session Border Controllers and UC/UCaaS solutions have been an option for use with Enghouse Interactive’s Contact Centers to provide industry-leading communications capabilities.

A recent strategic partnership, Ring Central’s functionally advanced and resilient Unified Communications as a Service (UCaaS) capabilities provide Enghouse Interactive’s Contact Centre customers with the communications flexibility they require.

Extending its long-standing relationship with Enghouse, Tata Communications has further enhanced its contact centre offering with Enghouse Interactive’s cost-effective, multi-tenant, omni-channel, cloud-based contact-centre (CCaaS) which now includes chatbots, AI, Microsoft Teams, and Tata global SIP and MPLS services, as a packaged offering.

innovaphone AG is a leading European provider of enterprise communications and digital collaboration solutions, with the innovaphone myApps platform. All innovaphone hardware and software solutions are developed in-house by engineers and software specialists and produced in Europe. The headquarters are located in Sindelfingen, Germany, and the company has additional sites in other parts of Germany, Austria, Italy, and Scandinavia.

The customer vision is our mission, i.e., to understand challenges from the customer, employee, and company perspective and to provide solution concepts with the right technology. SNcom employs around 35 people at two locations. We implement individual and customer-specific solutions in the areas of communication and digital automation.

TE-SYSTEMS brings over 30 years of telecom software expertise, specializing in VoIP with XCAPI and anynode — a software-based Session Border Controller. With Microsoft Direct Routing, anynode enables seamless SIP-to-SIP connectivity, security, and interoperability with PBXs, and trunks, simplifying complex communications across Windows and Linux platforms.

Software Partners

Enghouse Interactive has developed a broad range of partnerships with an extensive range of leading software organisations from around the world. Each of these partners provides a range of capabilities and additional market access, thereby adding even more value to Enghouse Interactive Contact Centre solutions.

Enghouse Interactive and Creativevirtual

APAC Featured Partners

Over its more than thirty years of operation, Enghouse Interactive has cemented strong and enduring partnerships with numerous top-tier platform and service providers in the Information Technology and Telecommunications fields. These partnerships enable Enghouse to continuously innovate and grow through cooperative development and a dedicated channel sales strategy. We are proud to showcase here the outstanding partners who help us deliver industry-leading contact centre solutions to businesses across Asia Pacific.

Singapore

Established in 2002, Asiatel provides IT strategy consulting services, IT solutions design and implementation, and IT support services to businesses in digital transformation. Asiatel's comprehensive approach to proactive IT management is designed to help customers achieve maximum performance and optimal return on their IT investments. Asiatel has built a strong reputation for providing honest, reliable and time sensitive service to customers and takes pride in their ability to deliver innovative technology solutions that keep customers’ IT projects on track, their IT infrastructure in good working condition, and their data safe while keeping costs under control. Asiatel customers have come to trust them as a long-term IT solutions partner who works closely with them to support and even operate parts of their most sensitive infrastructure.

New Zealand

BayCom is a 100% locally owned company that’s been designing innovative and robust solutions for New Zealand businesses nationally for almost a decade. The company was created with a clear focus: to understand clients’ specific business requirements then design and build a solution that makes them more efficient, more productive and more profitable.

Australia

Working fast, proactively and strategically as a trusted Managed Services Provider, Brennan IT can take away the burden of mundane day-to-day tasks, protect your organisation from security threats, manage your IT infrastructure and workloads – and help you to achieve a lot more.

New Zealand

With 50 years’ experience in technology, Datacom has grown to be one of Asia Pacific’s leading locally-owned IT-based service providers, operating across New Zealand, Australia, Malaysia and the Philippines.

Philippines

ePLDt's mission is to accelerate inclusive economic growth in the Philippines by enabling enterprises to digitally transform through a suite of innovative Multi-Cloud and Data Centre solutions. In this fast-paced digital landscape, ePLDT is here to simplify the complexities and guide you through tech innovations.

Asia

ESi has been focused on Telecommunication Solutions in Asia-Pacific since early 90s, providing the best unified communications platforms that help enterprises to communicate and manage their services effectively and efficiently.

Taiwan, China

Grandsys is a leading customer experience optimisation expert, voice big data analysis expert, and call centre refined management expert in Greater China. It has long been invested in speech recognition applications, customer interaction analysis, and refined management software research and development, and is committed to providing customers with top customer experience solutions. The service scope covers finance, insurance, telecommunications, transportation, e-commerce, games, TV shopping, medicine and other related industries on both sides of the Taiwan Strait. It is currently a member of the MetaAge Group.

Taiwan

Hualiteq Co., Ltd. has been a cornerstone of Taiwan’s telecommunications industry for over 40 years. Headquartered in Taipei with service locations in Taichung and Kaohsiung, as the exclusive distributor of numerous world-class technology brands Hualiteq provides comprehensive services, including product consultation, solution design, installation, technical support, and complete after-sales service. Hualiteq's mission is to assist Taiwanese enterprises and organisations in building robust communication, network, and customer service centre infrastructures.

Asia

ICG provides comprehensive computer telephony (CT) solutions for diverse business sectors to support customers’ ever-changing telephony needs. ICG is headquartered in Hong Kong with regional offices in China, Taiwan, Philippines, Malaysia, Indonesia, Singapore and Thailand

Australia

IComm is a Microsoft Gold Partner and one of Australia’s leading Microsoft Teams and Microsoft 365 specialists, providing a complete cloud migration strategy including cloud infrastructure management. IComm’s solutions are comprehensive and versatile enough to render any combination of sophisticated hardware, software, consultancy, engineering and technical execution.

Asia

IT APPS is not simply a system integrator, but a consultant to their clients. Through connected offers of a comprehensive portfolio of technology services and products across digital channels, contact centers, mobility, AI and analytics, IT APPS creates new ways to win the hearts of all customers in the market.

Australia

ITIC SYSTEMS provides Consulting, Software, Managed Services, IT Help Desk and Professional Services for Design, Build and Commissioning of Networking, Data Centre, Security, Wireless and Collaboration technologies. ITC's Software Development team supports provisioning and data migration tools and will develop custom software solutions and integrations for your organisation.

New Zealand

Lexel is one of the largest privately-owned providers of ICT services and solutions in New Zealand. With extensive expertise in services and ICT solutions, Lexel consistently delivers on both quality and innovation. Across both New Zealand and Australia, customers can rely on Lexel’s commitment to service excellence, every time.

Australia

With customers at the centre of their operations, Nexon aims to help clients run their business better, acting as an integral part of their team in all IT matters. From network, cloud services, unified communications, business solutions and digital workspace, right through to desktop and day-to-day support, Nexon takes the necessary steps to transform an organisation, enabling sustainable growth and pathways for innovation.

Australia

New Era provides communication solutions that streamline and integrate a vast array of collaboration and UC technologies, including audiovisual technology, telephony, audio conferencing, web conferencing, video conferencing, contact centre, unified messaging, instant messaging and more.

Australia

NTT uses the power of technology to help you achieve great things in the digital age, accelerating your ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity – delivering wherever you are, at every stage of your technology journey.

Malaysia

O’Connor’s Engineering Sdn Bhd is a long-time Enghouse Partner, and a premier system integrator within Malaysia’s telecommunications sphere. O’Connor’s offers solutions to a multitude of industries to cater to their needs in Telecommunications, Testing and Measurement, Communication Information Technology, Security Surveillance and Audio Visual.

Australia

Prosum is a leading supplier of telephony, data, unified communications and contact centers, helping businesses of all sizes and across all industries in Melbourne and throughout Australia.

Australia

We combine the best in IT infrastructure with the latest in Unified Communications technology such as Microsoft Teams to bring innovation and improvement to businesses. Our focus is on understanding how companies connect with their customers and how they engage with their staff, then deploying the leading solutions to deliver real & meaningful results.

Australia

Rapid Circle is dedicated to becoming a true, valued partner with our customers – to help them embrace modern productivity tools and platforms to transform their businesses, schools or governments to achieve more.

New Zealand

Spark’s aim is to be here to help you connect to your customers using amazing technology, solutions, partners and people.

New Zealand

Established in 2005, Telesmart focuses on the business outcomes you are looking for, rather than providing technology for technology’s sake. To deliver a superior experience, we continue to invest in our world class trans-Tasman network and telecommunications infrastructure, allowing for the effective management and quality control of your Australisian operation.

Australia

A leading Australian telecommunications and technology provider, Telstra offers a full range of communications services, competing in all telecommunications markets.

Australia

Uplinx Advanced Services is a trusted systems integrator formed by leading industry experts offering consulting services on advanced Cisco and Microsoft solutions and providing systems and network integration as well as support and maintenance services to the Australian marketplace. Uplinx applies their expertise and experience in unified converged networking, security, IP Telephony and Contact Centre technologies and their skills in consulting, integration and managed services to create customised client solutions.

Australia

Voitec is a Software Distributor and Services business, specialising in Contact Centre (cloud and on premises) and Voice over IP Switchboard Attendant Consoles, positioning themselves as a support network to System Integrators and providing specialised skills in this niche area. With Voitec’s expertise and support, Solution Providers can confidently approach opportunities with the required skill and know-how to win and maintain customers.

UK Channel Partners

We fully appreciate the importance of the role of partners in meeting your needs in a challenging and dynamic market. Our Channel Partner Programme in the UK consists of a select group who buy into our strategic vision and roadmap. Equally important, they can align resources to support this vision.

Our partners join the programme at a Tier Level (Platinum, Gold, Silver and Authorized) that reflects their investment and business objectives.

Looking for a partner to help you with your latest project in the UK and Ireland? Choose from our extensive network of partners below.

Platinum

BT Contact offers complete management solutions for organisations aspiring to world class customer service. As a Platinum Partner, BT has capability to deliver all Enghouse Interactive (EI) from contact centre through to console. Including their awarding BT Cloud Contact solution (powered by EI) a fully featured cloud contact centre providing outstanding customer experience, flexibility without incurring up-front costs.

Platinum

Evolve IP is designed to advance today’s hybrid workplace. They partner with the world’s biggest tech companies and innovative industry leaders to create robust and reliable solutions for their resellers. They are a global collaboration provider that specialises in bringing together unified communications, collaboration tools, contact centre, voice, and omnichannel solutions securely into the cloud. As a vendor, they integrate these disparate systems to create a bespoke solution for customers using systems from leaders like Microsoft, Cisco, Dubber, and more. Choose Evolve IP’s carrier-grade voice solution, built with the user in mind, to help make the future of work better for everyone.

Platinum

Vodafone brings together unrivalled capabilities – the world’s largest mobile network, an outstanding customer experience and a long track record of success – which means our customers are confidently connected, receive unmatched services and customer experience and benefit from proven expertise. Regardless of whether you need an end-to-end solution or Machine-to-Machine managed connectivity, Vodafone will enable you to harness the full potential of Machine-to-Machine technology and keep your business ahead of the game.

Gold

GCI is a leading UK-based Cloud Service Provider, focused on the provision of enterprise-grade cloud-based Unified Communications and collaboration solutions utilising its own Microsoft Skype for Business platform. GCI is capable of providing fully integrated and hybrid solutions including enterprise voice to meet the needs of corporate clients and the UK public sector alike. With the deployment of over 100,000 seats of Skype for Business, GCI is the UK’s leading provider of Unified Communications in the cloud.

Gold

HybrIT Services have extensive experience in architecting, implementing, and supporting complex contact centre environments for housing associations, banks, colleges, universities, and government regulated organisations across the UK. Their specialism lies in delivering seamless integrations between Microsoft Teams and contact centre solutions to create a hub for internal and external customer connections across multiple modes of communication including chat, video meetings, and calling.

Gold

Virgin Media Business is a company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom.

Silver

4Sight offer an innovative approach to the provision of solutions and services within the Unified Communications industry. They are changing the conversation and introducing a new and innovative approach to the provision of services by placing the ongoing service requirements of their customers back at the top of the agenda. 4Sight’s professional support services are designed to help a customer maximise their investment in Enghouse’s world-class solutions. From planning to solution design, project management and proactive support, their professional services are tailored to ensure a customer’s solution will meet their exact requirements on a chosen path to transformation.

Silver

Amillan is a communications integrator that delivers solutions to help your organisation perform better. Amillan can bring you, your partners and customers closer together no matter where you are or how you want to communicate. Delivering the latest innovations in Unified Communications, Cloud and Mobility, together with the most advanced Contact Centre and Robotic Process Automation solutions, Amillan also provide the network connectivity and infrastructure to protect, direct and deliver your information – all wrapped up in care programs that ensure users always benefit from the highest level of expertise and support.

Silver

Koris365 is a managed service provider, delivering cloud-based services and complementary infrastructure. With a deep knowledge of UC, collaboration, and the contact centre, as well as long -standing relationships with Cisco, Microsoft and Enghouse, Koris365 are uniquely positioned to offer best-fit solutions to their customers. Koris365’s highly skilled team are exceptionally experienced in delivering successful collaboration projects combined with leading support services from two 24/7/365 managed service desks. As one of the first Enghouse partners in the UK, they have supported over 200 Enghouse Contact Centre deployments within the past 10 years.

Silver

MJ Flood Technology is a leading cloud services and IT infrastructure specialist. Its business includes a full ICT portfolio incorporating network infrastructure and storage, data protection and security and cloud-based managed services. Its team of technical professionals are accredited to the highest industry standards and the company is a Microsoft Gold and HPe Certified Partner. MJ Flood Technology is part of the MJ Flood Group, a wholly-owned Irish operation established in 1935.

Silver

Node4 is a leading UK-based Cloud, Data Centre and Communications solutions provider dedicated to helping its customers benefit from the most effective and flexible application of technology. Node4 has achieved great success and growth based on its focused customer service, market leading customer retention and comprehensive service offering. With a broad portfolio of industry-leading, enterprise-grade cloud virtualisation, storage, security, collaboration/UC contact centre, and backup solutions across finance, healthcare, automotive and retails sectors.

Silver

Voyager Networks is a specialist provider of Technology Solutions covering Network Infrastructure (LAN, WAN, Wireless), Security and Collaboration. Solutions are complemented by a comprehensive suite of Design, Deployment, Support and Managed Services. As a strategic trusted partner Voyager works alongside in-house technical teams to review strategy, design and implement solutions and provide the necessary support to ensure the highest level of IT Services to any business. Adopting this approach Voyager has a strong history and experience in delivering innovative technology solutions to both UK mid-market companies and public sector organisations.

Authorised

Cinos is a leading global systems integrator specialising in the delivery of intelligent network infrastructure, video and communications solutions, and services to the marketplace. Having established a reputation for delivering the highest levels of quality, service & support our dedicated team of certified professionals will help turn your vision into a reality. Working with leading manufacturers and technology providers across the globe to ensure the correct solution is identified, delivered, and maintained you can be confident that you and your customer base can work in a collaborative and effective manner. Furthermore, our leading aftercare and managed services allows you to gain optimal performance and longevity from your technology investments.

Authorised

Converse360 technology make it simple and effortless for customers to connect and engage with 24/7 through their channel of choice and get instant and personalised responses. The platform automates customer interactions at scale through a broad range of messaging, speech and visual interfaces (avatars). It intelligently utilises the most advanced conversational AI technologies from Google, Amazon, IBM & Microsoft to make it effortless to consume and orchestrate. The platform also blends automated interactions with live agents through integration to the world’s leading Contact Centre and Teamwork App. Connectors to CRM, Service Desk and business applications enable powerful data collection to enhance the services further.

Authorised

Evros Technology Group has 30 years’ experience in the technology industry and offers unrivalled support in the design, supply, implementation and running of enterprise IT infrastructure. Evros provides a full end-to-end service while maintaining a flexible and innovative approach. With offices across Ireland, as well as New Zealand, allowing us to offer full, tier 3 technical support 24/7, 365 days a year. From streamlining manual processes to developing bespoke solutions, Evros will help you become more agile, so that you can do more with your business.

Authorised

FourNet has more than fifteen years’ experience delivering communications, collaboration and contact centre solutions for some of the most secure, critical and commercially driven organisations in the UK. Consistently recognised for their innovation and service excellence; FourNet build long term, collaborative relationships with customers to help them deliver brilliant customer experiences.

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Enghouse Interactive Partners

Improving Customer Experiences, One Partnership at a Time