Strategic and Technology Partners

Enghouse Interactive has long-standing strategic and technology partnerships with an extensive range of tier-1 organizations from around the world. Each partnership serves to extend the capabilities and value of the Contact Center solutions we provide to our end-users and our white-label customers, across North America and globally.

Enghouse Interactive has been a trusted Avaya Dev Connect partner for over twenty years. Solutions are rigorously tested and then certified as being fully interoperable with Avaya Unified Communications solutions.

As both an Amazon Web Services (AWS) and AWS Select Technology Partner we provide the option of Amazon Cloud infrastructure for select Contact Center solutions, along with native integration of our industry-leading Outbound Communications solution with AmazonConnect™ offering a range of proactive communications including outbound / inbound / blended services.

Enghouse Interactive has been a trusted Cisco partner for over twenty years. All our solutions undergo regular Cisco Interoperability Verification Testing (IVT), as well as being tested alongside other Cisco solutions to ensure compatibility as part of their wider UC solutions portfolio.

Google Cloud provides global infrastructure for the Enghouse Interactive Vidyo collaboration solution and a range of the Eptica Artificial Intelligence solutions.

As a trusted IBM Silver Business Partner, Enghouse Interactive builds on the power of the IBM Cloud, and extends our robust, highly flexible, Contact Center solution to connect your agents, wherever they are located, to your customers.

Enghouse Interactive integrates Lumenvox’s leading-edge voice biometrics, speech recognition, and text-to-speech conversion capabilities to drive advanced levels of voice-activated functionality across our range of Contact Center platforms. Enghouse Interactive is also a Certified Platform and LumenVox Skills Certified partner.

Enghouse Interactive is an original Technology Adoption Program (TAP) partner and has helped Microsoft evolve its collaboration platforms to address the needs of Contact Center users. Also certified with Gold Partner, Gold Dev Ops, and Silver Cloud Platform designations.

As a strategic partner for over 20 years, NEC’s wide range of communications technologies have been integrated with Enghouse Interactive’s Contact Centers to provide industry-leading communications capabilities.

Enghouse Interactive leverages Nuance’s industry reference standard voice biometrics, speech recognition, and text-to-speech capabilities to deliver the advanced authentication and voice controls that our global customers demand. Enghouse Interactive is a long-standing Nuance Authorized Customer Engagement Partner.

As a strategic partner for over 7 years, Ribbon’s Session Border Controllers and UC/UCaaS solutions have been an option for use with Enghouse Interactive’s Contact Centers to provide industry-leading communications capabilities.

A recent strategic partnership, Ring Central’s functionally advanced and resilient Unified Communications as a Service (UCaaS) capabilities provide Enghouse Interactive’s Contact Center customers with the communications flexibility they require.

Extending its long-standing relationship with Enghouse, Tata Communications has further enhanced its contact center offering with Enghouse Interactive’s cost-effective, multi-tenant, omni-channel, cloud-based contact-center (CCaaS) which now includes chatbots, AI, Microsoft Teams, and Tata global SIP and MPLS services, as a packaged offering.

Software Partners

Enghouse Interactive has developed a broad range of partnerships with an extensive range of leading software organizations from around the world. Each of these partners provides a range of capabilities and additional market access, thereby adding even more value to Enghouse Interactive Contact Center solutions.

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Enghouse Interactive Partners

Improving Customer Experiences, One Partnership at a Time