Training Overview Features & Benefits Upcoming Training
Training and Education
Training Overview

Learning is an ongoing process; regardless of whether you are a new or existing customer, one of our reseller partners or an organization looking at an Enghouse Interactive solution for the first time, training is critical to the successful use of our technologies, and maximizing your ROI.

We appreciate that every organization’s needs are different, which is why we offer a choice of ways to learn about our products that will enable you to maximize the full potential from your chosen solution.

Tailored, Role-based Learning Resources and Tools

Training doesn’t have to involve time away from the office. We offer onsite hands-on classroom-based training, self-paced online training, webinars, simulation-based tutorials, and videos. From quick reference cards to tips for successful deployment – it’s all at your fingertips! Our classes are designed to accelerate user adoption and increase productivity.

Training your team is an investment in your organization's first point of contact with your customers
Training Options to Suit Your Needs
1. Instructor-Led Training
Delivered by our expert instructors in one of our classroom environments or at your location.
2. Virtual Instructor-Led Training
Delivered remotely, your team will interact directly with an on-camera instructor.
3. Online Learning
Use our free learning management system to provide your team with the convenience of self-paced learning anytime and anywhere.
4. Customized Training
After assessing your requirements, we will create a curriculum specifically tailored to your specific needs.
training and development
Features & Benefits
CX
Enhance Customer Experience

Developing your employee’s skills with the contact center tools will improve metrics and increase first contact resolution, resulting in an improved customer experience.

Increase revenue
Increase Profit Margins

Organizations that invest in their employee training earn 24% higher profit margins 1

Reduce turnover rate
Reduce Turnover

94% of employees2 would stay with a company if there were investments in their training and development.

Employee
Improve Employee Satisfaction

68% of employees3 say training and development is a company’s most important policy.

(1) Not Investing in Employee Training is Risky Business, Emand Rizkalla, Founder & CEO, Bluedrop Performance Learning (2014)
(2) LinkedIn Learning Workplace Report (2021)
(3) 5 Surprising Employee Development Statistics You Don’t Know, ClearCompany (July 20, 2014)
Upcoming
Training Dates
Training
Product / Solution Course Name Date and Time Cost Location Audience Registration
Quality Management Suite (QMS)Quality Management Suite Remote Administrator Training; 2 Hours OnlineDecember 7, 2023 9am AEDTAUS/NZ $540 (ex GST) per personAustralia (Online)Contact Centre Managers; Supervisors/Team LeadersRegister Now
Communications CentreCommunications Centre Administration & Reports 3-Day Classroom Training CourseNovember 28, 2023 9am AEDTAUS/NZ $2,250 (ex GST) per personBrisbane, AustraliaContact Centre Managers; Supervisors/Team LeadersRegister Now
Communications CentreCommunications Centre Administration Remote Training Course; 3 Half-days OnlineNovember 16, 2023 9am AEDTAUS/NZ $1,590 (ex GST) per personAustralia (Online)Contact Centre Managers; Supervisors/Team Leaders; Anyone tasked with the day-to-day administrationRegister Now
CCaaS/CCSPOperator console Training for Communications CenterApril 25, 2023 1pm EDTVirtual Training WebinarSupervisors, Contact Center ManagersRegister Now
CCaaS/CCSPSupervisor Training for Cloud Contact CenterMarch 28, 2023 1pm EDTVirtual Training WebinarSupervisors, Contact Center ManagersRegister Now
CCaaS/CCSPOmni-Channel OverviewFebruary 28, 2023 1pm EDTVirtual Training WebinarSupervisors, Contact Center ManagersRegister Now
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Frequently
Asked
Questions
FAQ
How do I receive email notifications about upcoming webinars and courses?
Do you offer any free training?
How do I get my team signed up for the free Enghouse Learning Center?
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