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Training Overview
Learning is an ongoing process; regardless of whether you are a new or existing customer, one of our reseller partners or an organization looking at an Enghouse Interactive solution for the first time, training is critical to the successful use of our technologies, and maximizing your ROI.
We appreciate that every organization’s needs are different, which is why we offer a choice of ways to learn about our products that will enable you to maximize the full potential from your chosen solution.
Tailored, Role-based Learning Resources and Tools
Training doesn’t have to involve time away from the office. We offer onsite hands-on classroom-based training, self-paced online training, webinars, simulation-based tutorials, and videos. From quick reference cards to tips for successful deployment – it’s all at your fingertips! Our classes are designed to accelerate user adoption and increase productivity.
Training your team is an investment in your organization's first point of contact with your customers
Features & Benefits
Enhance Customer Experience
Developing your employee’s skills with the contact center tools will improve metrics and increase first contact resolution, resulting in an improved customer experience.
Increase Profit Margins
Organizations that invest in their employee training earn 24% higher profit margins 1
Reduce Turnover
94% of employees2 would stay with a company if there were investments in their training and development.
Improve Employee Satisfaction
68% of employees3 say training and development is a company’s most important policy.
(1) Not Investing in Employee Training is Risky Business, Emand Rizkalla, Founder & CEO, Bluedrop Performance Learning (2014)
(2) LinkedIn Learning Workplace Report (2021)
(3) 5 Surprising Employee Development Statistics You Don’t Know, ClearCompany (July 20, 2014)
Upcoming
Training Dates
Training Dates
Training
Can't see listings for your region? Please use the form below to enquire for courses in your area.
| Product / Solution | Course Name | Date and Time | Cost | Location | Audience | Interested? |
| Communications Center | Communications Center Administration Remote Training Course; 3 Half-days Online | November 11, 2024 9am AEDT | AUS/NZ $1,590 (ex GST) per person | Australia and New Zealand (Online) | Contact Center Managers; Supervisors/Team Leaders; Anyone tasked with the day-to-day admin | More Info |
| Communications Center | Communications Center Reports Training; 2 Hours Online | November 19, 2024 9am AEDT | AUS/NZ $540 (ex GST) per person | Australia and New Zealand (Online) | Contact Center Managers; Supervisors/Team Leaders; Anyone tasked with the day-to-day admin | More Info |
| Quality Management Suite (QMS) | Quality Management Suite Remote Administrator Training; 2 Hours Online | November 20, 2024 9am AEDT | AUS/NZ $540 (ex GST) per person | Australia & New Zealand (Online) | Contact Center Managers; Supervisors/Team Leader | More Info |
| Communications Center | Communications Center Administration Remote Training Course; 3 Half-days Online | December 4, 2024 9am AEDT | AUS/NZ $1,590 (ex GST) per person | Australia and New Zealand (Online) | Contact Center Managers; Supervisors/Team Leaders; Anyone tasked with the day-to-day admin | More Info |
Frequently
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Questions
Asked
Questions
FAQ
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Do you offer any free training?
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Simply provide a few details and we will be in touch with you shortly.
Phone: 1-833-ENG-INTv (364-4688)
Phone: 1-833-ENG-INTv (364-4688)
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