Manage Outbound Campaigns Efficiently

Outbound Communications

Manage Outbound Campaigns Efficiently

Outbound Communications help your organization better engage with your customers using the channels they prefer.

High-Performance, Intelligent Outbound Communications

For high-performance Contact Centers, proactive outbound communications has become a key success factor. By adding automated outbound calling campaigns, Contact Centers can streamline critical, high volume communications processes, increase their operational efficiency, reduce agent downtime, and blend inbound and outbound call handling to service multiple campaign requirements.

Organizations can use technology to optimize their outbound communications by learning from past calling results – reducing email terminations or ring-no-answer (RNA) situations – to improve future campaigns. By leveraging today’s advanced capabilities, innovative algorithms, while extending their reach via additional communications channels, organizations can maximize their customer engagement rates while respecting the ever-increasing range of regulatory restrictions – be they local, regional, state, or federal.

Outbound Communications
Outbound Communications

Industry’s Widest Range of Proactive Outbound Capabilities

Including voice, and email and SMS, while offering campaign support for inbound and blended call handling.

Regulatory Compliance

Regulatory Compliance and Adaptability

Powerful dialing algorithms (Predictive, Power, Preview, Passive, Dial Request (manual dialing), simplify regulatory compliance, including TCPA, FDCP, DNC, and the new SMS regulations – all simultaneously or as specifically required for each campaign.

Powerful Campaign List Management

Easily upload, scrub, segment, de-dupe, and manage contact lists, respecting customer opt-in/opt-outs, while enabling more comprehensive customer details to be added to their profile (via CRM).

Comprehensive Campaign & Agent Reporting

Analyze campaign success with statistics on contacts reached, positive/negative responses, conversions per campaign. Includes statistical analysis on contact strategy and agent productivity.

Interactive Digital

Interactive Digital and Voice Communications

Optimize communications using the specific channels that customers prefer or by blending voice, voicemail, email, chat, or inbound-outbound SMS.

Robust Flexibility

Run numerous campaigns simultaneously applying all applicable business rules to consistently and efficiently respect legal calling hours, time-zone and zip-code restrictions, do not call lists, using your historical best time to contact data.

security

Privacy Assured

PCI pause/resume capability protects customer personal data, recordings fully secured and optionally encrypted (when integrated).

Deployment Options

Enghouse Interactive solutions offer multiple deployment options

Enghouse private cloud
Enghouse multi-tenant cloud
Enghouse hybrid
Enghouse on-prem deployment
Complementary

Enghouse Solutions

Audio branding

Audio Branding

Ensure all customer touchpoints are professionally scripted and recorded in HD Audio. Over 30 languages are available. More…

Analytics

Analytics

Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure. More…

Recording and quality management

Recording and Quality Management

Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Optimize agent coaching, training, and performance. More…

Survey management

Survey Management

Gather “Voice of the Customer” feedback via industry-leading survey capabilities. Use AI to enhance Customer Journey data gathering and analysis. More…

Artificial intelligence

AI Insights

Listen, Understand and Act on what your customers are saying. Optimize processes, services, and solutions based on real customer inputs. More…

Knowledge management

Knowledge Management

Ensure that you get the right information to an agent or customer as quickly as possible. Improve customer self-service capabilities – in the format they prefer. More…

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