The Customer Experience Redefined

CxEngage

The Customer Experience Redefined

An omnichannel contact center solution designed for today’s global customer service needs.

CxEngage makes it easy to transform your traditional call center into a fully digital customer experience — integrated with the communication platforms your business already uses — with better customer engagement analytics and reporting to keep your customers happy, and your agents more efficient.

CxEngage helps your contact center embrace all the industry trends.

True Omnichannel Delivery

True Omnichannel Delivery

Offer your customers a true omnichannel experience with native voice and digital channels, omnichannel routing and conversation retention.

Intelligent Routing

Lean on AI to engage the right agents who are skilled and specialized to handle a call or specific customer issue with a higher level of service.

Conversational IVR

Enhance your IVR workflows with the power of conversational AI and natural language processing.

Call and Screen Recording

Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive playback and time-stamped annotations.

Dashboard Visualizations

Visualize your most important KPIs to empower everyone, from executives to agents.

Video Chat

Rapidly initiate video-based conversations from any support channel — including voice, email, chat, SMS and social media.

Flow Designer

Allow administrators of all skillsets to use an intuitive no-code flow designer to quickly make call flow adjustments.

API-First Architecture

Support for powerful API capabilities allows flexible customizations and access to data in real-time.

Seamless Integration

Seamlessly integrate with mission-critical and third-party applications to accelerate the contact center’s digital transformation.

Insights and Analytics

Quality Management

Support regulatory-compliant recording, analyze customer interactions, and manage staff coaching and training needs.

Reporting and Analytics

Set personal targets, benchmarks and achievements for each agent to deliver a winning customer experience.

Workforce Engagement

Improve agent productivity and performance with a seamlessly integrated experience for training, managing, coaching and empowering your agents.

Agent Improvement Solutions

Agent Development

Share feedback and action or learning plans. Add recordings of outstanding interactions to an elearning library to use for future training so all agents are clear on what constitutes an ideal call.

Mobile Agent

Enable agents to work remotely, after hours or part-time, using any mobile device, so you can maintain business continuity in any scenario.

workforce management

Workforce Management

Intelligently staff and schedule agents based on real-time forecasts and historical data. Learn more.

Integration with Emerging Technologies

Built with an API-first design, CxEngage makes it easy to integrate your CRM or any application in your environment, or expand CxEngage capabilities with any of our powerful third-party integrations that suit your business needs.

Check out the App Store for more information on integrations with industry-leading applications.

Salesforce
zendesk
messanger
whatsapp
Teams
Zoom
teleopti
Verint
Callminer
clearview
Plecto
Omilia
Scoredata
Jacada
key ivr
Zappix
ivinex
Twilio
autoreach

CxEngage Pricing

CxEngage

Voice

$65 (USD)

Per Concurrent Agent Price

CxEngage

Essentials

$85 (USD)

Per Concurrent Agent Price

CxEngage

Complete

$125 (USD)

Per Concurrent Agent Price

CxEngage

Ultimate

$155 (USD)

Per Concurrent Agent Price

Capabilities
Voice
Essentials
Complete
Ultimate
Voice/voicemail
IVR
Video
Digital Channels (email, chat, SMS, Facebook, WhatsApp, work item)022All
Queued Call Back
Reports and Dashboards
Administration
Silent Monitor/Barge In
Flow Designer
Agent Scripting
Single Sign On
Call Recording
Screen RecordingAdd On
Active Storage90 days90 days90 days90 days
API Access & Integration
Quality ManagementAdd OnAdd On
Workforce ManagementAdd OnAdd On
Employee Performance and EngagementAdd OnAdd On
Marketplace

Add Ons

Capabilities
Voice
Essentials
Complete
Ultimate
CRM Connectors
Unified Communications (Twilio & Teams)
Speech and Text Analytics
Voice Outbound Campaigns
Digital Outbound Campaigns
Secure Payments
Audio Branding (Voice Recording Service)

Let’s get started!

 

Contact us today to find out more about CxEngage.

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