IVR Technology Simplified

IVR - Interactive Voice Response

IVR Technology Simplified

Always On Self-Service. Use IVR to minimize delays and maximize responsiveness.

Make the customer experience (CX) – their experience

Drive significant operational savings and simplify the customer experience while reducing Average Hold Time. Automate the initial customer engagement by implementing a call center IVR for the first point of contact with your organization.

Transforming your contact center into an IVR for handling basic information (locations, open hours, holiday closures, special offers, etc.) ensures that your skilled contact center agents can focus on more complex and higher-value interactions.

Our IVR solutions enable organizations to deploy their communication applications on a single, cost-effective platform. Whether you are a Small or Medium size business, a large-scale enterprise or a multi-national organization we can help to improve your self-service across any channel: from voice and video, SMS, and speech-enabled chatbots, to mobile IVR, and Artificial Intelligence (AI) enabled capabilities.

self-service
Advantages

The Advantages of Enghouse IVR Software and Cloud IVR Solutions

workforce management

Always On. Always Available

Provide optimal customer experiences 24 hours a day, 365 days a year.

Self-Service Capabilities

Enable customers to self-serve as simply and efficiently as possible.

reduce costs

Minimize Costs

Achieve reductions of up to 90% for IVR calls versus agent-handled calls.

Reduces Customer Average Hold Time

On desktop or mobile device, reduce Average Hold Time (AHT) by 1-2 minutes.

Improves the Customer Experience (CX)

Provide the customer with control over their own experience.

Options

Which solution is right for you?

Enghouse omni-channel self-service

Communications Portal IVR and Mobile IVR

A highly functional IVR offering Conversational AI call routing capabilities and text-to-speech support for Neural voices, AI-driven intent analysis to determine the optimal customer service route, regional translation services, and new Neural Voices.

VoicePort CircPort® IVR

With Conversational Intelligence (CI), customers simply speak and their call is routed to the appropriate person, department or escalated to a live-agent.

VoicePort Chatterbox™

This intuitive IVR routes customer calls to the appropriate destination using their device keypad.

Additional Capabilities

Outbound IVR

Keep customers informed with proactive outbound calls for better service, reduced inbound calls, and greater retention.

VoicePort AI-Powered Messaging for chat, SMS, email, social, web, and apps

Simplified and quick personalization that automates 40% or more of messages, and when an agent is needed, helps the agent be 3x more efficient.

VoicePort Add On Services

Insights and Analytics

Analytics

A business intelligence platform with actionable insights to drive better and faster decision-making. See details of CircPort® or Chatterbox™ IVR performance at-a-glance with dashboards or create your own reports and visualizations with no-code required.

PCI Compliant Payment Service

Make paying easy with secure credit card payments and updates in the IVR.

Segmentation

Personalize inbound calls and engage your audience by using the CircPort® IVR to integrate with multiple CRMs and data sources to identify customer attributes.

Deployment

Deployment Choice

Enghouse Interactive solutions offer multiple deployment choices.

Enghouse private cloud
Enghouse multi-tenant cloud
Enghouse Hybrid Logo
Enghouse on-prem deployments
Complementary

Enghouse Solutions

Audio branding

Audio Branding

Ensure all customer touchpoints are professionally scripted and recorded in HD Audio to make sure they are as professional as possible. Over 30 languages are available. More…

Analytics

Analytics

Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure. More…

Recording and quality management

Recording and Quality Management

Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Quality Management helps optimize agent coaching, training, and performance. More…

Survey management

Survey Management

Gather “Voice of the Customer” feedback efficiently and effectively via industry-leading survey capabilities. Enhance Customer Journey data gathering and analysis to improve AI. More…

Artificial intelligence

Artificial Intelligence

Listen, Understand and Act on what your customers are saying. Optimize processes, services, and solutions based on real customer inputs. More…

Knowledge management

Knowledge Management

Ensure that you get the right information to an agent or customer as quickly as possible. Improves customer self-service capabilities while ensuring information is provided in the format the customer prefers. More…

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