Drive significant operational savings and simplify the customer experience while reducing Average Hold Time. Automate the initial customer engagement by implementing a call center IVR for the first point of contact with your organization.
Transforming your contact center into an IVR for handling basic information (locations, open hours, holiday closures, special offers, etc.) ensures that your skilled contact center agents can focus on more complex and higher-value interactions.
Our IVR solutions enable organizations to deploy their communication applications on a single, cost-effective platform. Whether you are a Small or Medium size business, a large-scale enterprise or a multi-national organization we can help to improve your self-service across any channel: from voice and video, SMS, and speech-enabled chatbots, to mobile IVR, and Artificial Intelligence (AI) enabled capabilities.
Provide optimal customer experiences 24 hours a day, 365 days a year.
Enable customers to self-serve as simply and efficiently as possible.
Achieve reductions of up to 90% for IVR calls versus agent-handled calls.
On desktop or mobile device, reduce Average Hold Time (AHT) by 1-2 minutes.
Provide the customer with control over their own experience.
A highly functional IVR offering Conversational AI call routing capabilities and text-to-speech support for Neural voices, AI-driven intent analysis to determine the optimal customer service route, regional translation services, and new Neural Voices.
With Conversational Intelligence (CI), customers simply speak and their call is routed to the appropriate person, department or escalated to a live-agent.
This intuitive IVR routes customer calls to the appropriate destination using their device keypad.
Keep customers informed with proactive outbound calls for better service, reduced inbound calls, and greater retention.
Simplified and quick personalization that automates 40% or more of messages, and when an agent is needed, helps the agent be 3x more efficient.
A business intelligence platform with actionable insights to drive better and faster decision-making. See details of CircPort® or Chatterbox™ IVR performance at-a-glance with dashboards or create your own reports and visualizations with no-code required.
Make paying easy with secure credit card payments and updates in the IVR.
Personalize inbound calls and engage your audience by using the CircPort® IVR to integrate with multiple CRMs and data sources to identify customer attributes.
Enghouse Interactive solutions offer multiple deployment choices.
Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Quality Management helps optimize agent coaching, training, and performance. More…
Gather “Voice of the Customer” feedback efficiently and effectively via industry-leading survey capabilities. Enhance Customer Journey data gathering and analysis to improve AI. More…
Ensure that you get the right information to an agent or customer as quickly as possible. Improves customer self-service capabilities while ensuring information is provided in the format the customer prefers. More…