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IVR - Interactive Voice Response
IVR Technology Simplified
Always On Self-Service. Use IVR to minimize delays and maximize responsiveness.
Drive significant operational savings and simplify the customer experience while reducing Average Hold Time. Automate the initial customer engagement by implementing a call center IVR for the first point of contact with your organization.
Transforming your contact center into an IVR for handling basic information (locations, open hours, holiday closures, special offers, etc.) ensures that your skilled contact center agents can focus on more complex and higher-value interactions.
Our IVR solutions enable organizations to deploy their communication applications on a single, cost-effective platform. Whether you are a Small or Medium size business, a large-scale enterprise or a multi-national organization we can help to improve your self-service across any channel: from voice and video, SMS, and speech-enabled chatbots, to mobile IVR, and Artificial Intelligence (AI) enabled capabilities.
Advantages
The Advantages of Enghouse IVR Software and Cloud IVR Solutions
Always On. Always Available
Provide optimal customer experiences 24 hours a day, 365 days a year.
Self-Service Capabilities
Enable customers to self-serve as simply and efficiently as possible.
Minimize Costs
Achieve reductions of up to 90% for IVR calls versus agent-handled calls.
Reduces Customer Average Hold Time
On desktop or mobile device, reduce Average Hold Time (AHT) by 1-2 minutes.
Improves the Customer Experience (CX)
Provide the customer with control over their own experience.
Options
Which solution is right for you?
Communications Portal IVR and Mobile IVR
A highly functional IVR offering Conversational AI call routing capabilities and text-to-speech support for Neural voices, AI-driven intent analysis to determine the optimal customer service route, regional translation services, and new Neural Voices.
VoicePort CircPort® IVR
With Conversational Intelligence (CI), customers simply speak and their call is routed to the appropriate person, department or escalated to a live-agent.
VoicePort Chatterbox™
This intuitive IVR routes customer calls to the appropriate destination using their device keypad.
Additional Capabilities
Outbound IVR
Keep customers informed with proactive outbound calls for better service, reduced inbound calls, and greater retention.
VoicePort AI-Powered Messaging for chat, SMS, email, social, web, and apps
Simplified and quick personalization that automates 40% or more of messages, and when an agent is needed, helps the agent be 3x more efficient.
VoicePort Add On Services
Analytics
A business intelligence platform with actionable insights to drive better and faster decision-making. See details of CircPort® or Chatterbox™ IVR performance at-a-glance with dashboards or create your own reports and visualizations with no-code required.
PCI Compliant Payment Service
Make paying easy with secure credit card payments and updates in the IVR.
Segmentation
Personalize inbound calls and engage your audience by using the CircPort® IVR to integrate with multiple CRMs and data sources to identify customer attributes.
Deployment
Deployment Choice
Enghouse Interactive solutions offer multiple deployment choices.
Complementary
Enghouse Solutions
Audio Branding
Ensure all customer touchpoints are professionally scripted and recorded in HD Audio to make sure they are as professional as possible. Over 30 languages are available. More…
Analytics
Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure. More…
Recording and Quality Management
Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Quality Management helps optimize agent coaching, training, and performance. More…
Survey Management
Gather “Voice of the Customer” feedback efficiently and effectively via industry-leading survey capabilities. Enhance Customer Journey data gathering and analysis to improve AI. More…
Artificial Intelligence
Listen, Understand and Act on what your customers are saying. Optimize processes, services, and solutions based on real customer inputs. More…
Knowledge Management
Ensure that you get the right information to an agent or customer as quickly as possible. Improves customer self-service capabilities while ensuring information is provided in the format the customer prefers. More…
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