Professional Services

Implementation of our comprehensive product portfolio is taken care of by our dedicated Professional Services team.

Using their skills and experience with the CISCO, AVAYA and Microsoft platforms our team will execute the installation of your chosen solution to the highest standards. We work within a defined framework to deliver our solutions, and the Professional Services team will tailor this framework to suit your organization’s requirements, enabling us to provide the best level of service for each of our customers.

Project Management

Our Project Management team has extensive experience of coordinating and managing successful projects with our customers, partners, and our Professional Services team. We’ve worked with many organizations of different sizes across various industries to appy a consistent yet flexible methodology, which drives the effectiveness and successful completion of projects.

Projects encompass complex infrastructure and platform upgrades, migrations and custom application/integration development, as well as deployment for many business models across North and South America.

Implementation

Enghouse Interactive’s Implementation Specialists ensure that every solution is implemented to maximize your investment. With over 20 years of hands-on experience, working in a wide range of customer environments around the world, you can be confident your implementation will be a smooth one. Upon project completion, our skilled technical Support Specialists are available 24 hours a day, 7 days a week, 365 days a year. Our high-quality Customer Support Team ensure that your Enghouse solution will be running at peak performance, allowing you to focus on running your business.

Advanced Services

Our Advanced Services team offers a broad portfolio of skills and experience to assist our customers with the scope, design and implementation of custom solutions, to complement and supplement our products – such as systems CTI integration, custom reporting and directory integration services. The Advanced Services team works closely with our sales, project management, implementation and customer services teams to provide effective engagement with customers and partners throughout the process, from quotation to delivery, sign-off and eventual support.