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Operator Console for Teams
Efficient, seamless call processing to all Teams users
Ensure all your callers are welcomed professionally and efficiently to your business with Microsoft Teams Operator Console
Enghouse Interactive’s Operator Console for Microsoft Teams delivers exceptional customer experience and productivity benefits by putting up-to-date information right at your operator’s fingertips.
Enghouse’s advanced call-handling capabilities, matched with Teams’ outstanding collaboration options and native integration to Microsoft Teams Presence, ensure your callers are always assisted in a timely and efficient manner.
See how Enghouse Interactive’s native integration to Microsoft Teams’ Presence can help operators to effortlessly deliver each call smoothly, easily and promptly.
Advantages
Enghouse Attendant Console for Teams
Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s world-beating portfolio of complementary fully-integrated solutions to expand your contact centre capabilities.
Native Integration
Enghouse Interactive uses native integration to Microsoft Teams to deliver a powerful, intelligent Teams certified desktop tool that allows operators to seamlessly process all calls on your Teams voice platform.
Exceptional Service Always
Sophisticated backup and after hours options assure you of always providing your callers with a superior experience that perfectly represents your brand.
Total Visibility
Comprehensive reporting delivers a complete view of all historical engagement with the added option of real-time dashboards.
Complementary
Enghouse Solutions
Audio Branding
Ensure all customer touchpoints are professionally scripted and recorded in HD Audio to make sure they are as professional as possible. Over 30 languages are available. More…
Outbound Communications
Proactively engage with customers, partners, suppliers, via agents or using agentless outbound notifications, while ensuring all regulatory obligations are respected. More…
Analytics
Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure. More…
Recording and Quality Management
Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Optimize agent coaching, training, and performance. More…
AI Insights
Listen, Understand and Act on what your customers are saying. Optimize processes, services, and solutions based on real customer inputs. More…
Unified Communications / UCaaS
Increase communications capabilities and efficiency, and enhance organizational collaboration while reducing costs, by replacing the limited functionality of an old PBX. More…
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